Social Cache.
A Nemo blog. Dealing with uncommon cents.

Let’s keep this simple – the scenario that is unfolding in the battle between the big three internet companies that matter, Google, Twitter and Facebook, is about access to personal data; what you care to share with Facebook and Twitter is important and Google wants in on it. With Twitter and Facebook it lies in the data surrounding experiential awareness and reputation management; the who, the what, the where. In Google’s case it is, in the words of Fred Vogelstein, about how “for the last decade or so, the Web has been defined by Google’s algorithms—rigorous and efficient equations that parse practically every byte of online activity to build a dispassionate atlas of the online world.”

Dispassionate atlas versus he says, she says.

That’s not a pithy statement; what you and I say about a brand online is becoming more important than indexing – Vogelstein again – “Internet users behave[d] differently on Facebook than anywhere else online: They use[d] their real names, connect[ed] with their real friends, link[ed] to their real email addresses, and share[d] their real thoughts, tastes, and news. Google, on the other hand, knows [knew] relatively little about most of its users other than their search histories and some browsing activity.” Characters in [ ] my edits.

He goes on – “In [Facebook CEO] Zuckerberg’s vision, users will query this “social graph” to find a doctor, the best camera, or someone to hire—rather than tapping the cold mathematics of a Google search. It is a complete rethinking of how we navigate the online world, one that places Facebook right at the center. In other words, right where Google is now.” Google can currently search and index your tweets but Facebook is a walled garden and unless Facebook grants access to that data within, then Google is out of luck. The battle for dominance in the “promised land of online brand advertising” has been engaged.

In the past Facebook users have spoken out angrily about any perceived misuse of their personal data and Facebook has always backed down. Last April Google announced the ability to create detailed profiles so that anyone searching for a persons name could find that profile – it remains to be seen if there was a heavy take up of that service offering.

What does this intercine warfare between Facebook and Google mean for you and I? I’d say that now, more than ever, we have to pay attention to our personal brand reputation and brands must monitor all instances of conversations, both positive and negative, online.

Related posts:

John Battelle – Google Vs Facebook? What we Learn from Twitter

SEO and SEM will be Dead As You Know It in 6 Months

Tony “Frosty” Welch – Who Killed Social Media?

Update June 24th 09 – Facebook Messages to Become Public by Default

Palenists photo by ahockley

On Thursday June 4th here at Nemo we hosted a discussion in partnership with Group Y, with the tongue-in-cheek title Who Killed Social Media. [Audio stream of the event is here.]

The panel comprised of myself, Dave Allen (@DaveAtFight : Fight – [Update] Co-Founder, Fight LLC : James Todd (@jwtodd : twine.com) – Software Engineer at Radar Networks, for Twine, Matt Savarino (@Ridertech : ridertech.com) – Lead Information Architect at K2 Sports and creator of Ridertech, Lee Crane (@leecrane : leecrane.com) – an action sports online veteran along with Tony ‘Frosty’ Welch, Web, Community and Social Media Strategy Personal Systems Group at HP, Community Manager for theNextBench.com (@frostola : frostyland.com). The panel was moderated by Marshall Kirkpatrick, VP at ReadWriteWeb (@marshallk : readwriteweb)

We had a very lively discussion based around my belief that the term ‘Social Media’ is best left for marketers to use as they mistakenly consider social media a sales ‘channel.’ I prefer to think about the ‘Social Web’ starting with the premise that anyone who opens up a browser is participating in it. It is no longer about platforms such as Facebook or MySpace, it is not about confusing Twitter as a social network, it is about how Reputation Management is now critical and necessary and also how you handle your brand’s ‘Experiential Awareness’ as I call it. Google is moving into the social web space – as Frosty notes in a follow up post after the event: “You may ask yourself why Google has decided to add more weight to the social web. The answer in my opinion is that they realize that when a viral event is happening, people aren’t using Google to find out about it. Instead they turn to the searches on Facebook, Twitter, Digg and YouTube.”

A glaring example of what people are saying can be found by looking into the eMusic fiasco. I believe that the firestorm of criticism that eMusic came under from its subscriber base could have been avoided entirely if the company had simply taken out an insurance policy in the form of a Community Manager. Think about that next time you try to persuade reluctant executives that Community Manager is a real job, and if they still baulk tell them its not a salary but a business expense – online community insurance! eMusic failed at Reputation Management on the Social Web. I sensed that the audience in the room resonated with the idea of insurance – especially post the Dominos pizza melt down.

The most contentious point of the night, one that caused audible groans in the audience, came from Frosty – “SEO or SEM, in my opinion, will be dead as you know it within 6 months.” It was a powerful statement that he backed up later in a post – “I didn’t make this statement for a wow or shock factor, but because it’s something I believe. Also I don’t believe its a new revelation. If you keep up with Steve Rubel (@steverubel : Micro Persuasion), Jeremiah Owyang (@jowyang : Web Strategy) and others, you can see where the social web is heading, and what impact it is going to have. Especially on search.”

Clearly Frosty has opened the bottle and the genie can’t be put back in. Read all of his thoughts on the subject here.

More links:
Semantics Killed Social Media
Social media kills SEO
Transcript of the Panel

Search the thread on Twitter: #whokilledsm

Crazy, entertaining, popular? Yes.

Watch it here. Some folks mention 45 million views but I don’t see those numbers. As of today it has 3,262,406 views. Still, nothing wrong with those numbers. As Seth Godin asks, are you sponsoring or advertising on the right sites?

Via Seth’s Blog