Anita Elberse disputes Long Tail Theory, Harvard Business Review

Wednesday, July 2nd, 2008
Long Tail

I’ve been a proponent of the Long Tail theory since stumbling upon Chris Anderson’s blog of the same name. Reading the book affirmed some thoughts I’d had about how certain niche products found a life online that they most certainly would not have found in a regular bricks and mortar retail outlet.

Granted, because of my background in online music distribution the theory immediately appealed to me. I saw it as an idea that would help unlock the gatekeepers stranglehold over the discovery of music either as CDs or legal music files. Those gatekeepers being terrestrial radio, the record companies and online music retailers such as iTunes who wrapped their music files with DRM.

A simple explanation of the Long Tail theory is that the internet gives us unparalleled access to more products across the “tail” and doesn’t just expose us to those mass products at the “head.” It suggests that people are willing to search and pull a song from say, Tortoise, an alternative music outfit that sells modestly, rather than sit back and be bombarded by iTunes trying to sell them, or push, a song from Coldplay. As the theory goes, Tortoise could make a living selling its music vertically in its slice of the tail.

Like any good theory it is open to question and discussion. This is where Anita Elberse steps in with her article in the Harvard Business Review entitled ‘Should You Invest in The Long Tail?’ Meanwhile Chris Anderson has been gracious enough to accept the challenge to his theory by responding to it on his blog.

I need to spend time with the article as it is not only lengthy but includes a lot of data and links to sources, as well as concluding with advice to different businesses on how or not to include the Long Tail in their marketing efforts. Anderson’s responses will take some digestion too. Perspective and insight is required before comment. That’s why it’s frustrating to me that people like Lee Gomes of the Wall Street Journal’s Portals column has jumped in gleefully accusing Wired magazine [where Chris Anderson is Editor-In-Chief] of having a “template” where they “take a partly true, modestly interesting, tech-friendly idea and puff it up to Second Coming proportions.”

Gomes is of course allowed his opinion of Wired magazine articles but I wonder if he has really had time to read and digest Elberse’s paper as well as study Anderson’s responses. It’s also odd that he blames bloggers for “talking up the theory, which is no wonder considering how it held out the promise that even the most obscure among them could win a robust audience.” As a columnist for the WSJ he has been happily debunking the Long Tail theory since it inception as he did in this article from July 2006. Is he more fearful of the Long Tail theory or of the bloggers who may gain audience share along the tail away from the WSJ head?

Whatever the outcome of the debate between Elberse and Anderson I doubt that there will be immediate agreement on the benefits or not of the Long Tail. One things for sure, it is way too soon to be joyfully jumping upon its supposed grave.

Dave Allen, Director, Insights & Digital Media, Nemo Design

HBO on iTunes, escaping the tyranny of Comcast

Monday, May 19th, 2008

HBO on iTunesThe Wire on iTunes

Slowly but surely Apple’s iTunes and its accompanying device, Apple TV, are narrowing the gap for me when it comes to TV viewing choices. My cable package with Comcast frustrates me - it’s like the mobile phone provider packages too, you get all locked up with stuff you don’t need, to get access to the stuff you do need. It’s just like walled gardens with the social networks and music services online, it’s a model that has to be broken. And Comcast and other ISP’s need to understand that the end user, their customers, treat Internet access as a utility like electricity so it’s about time that the “one price fits all” model is dismantled too.

With iTunes and Apple TV I can pick and choose the shows I want to watch and I can time-shift, i.e., watch them when I want. If I want to watch all the Deadwood episodes in one weekend marathon I can. And I will own them too and have the ability to watch them anywhere - iPhone, MacBook, iPod.