Facebook, Twitter and Google – Social Web and The Future of Search

Monday, June 22nd, 2009
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Let’s keep this simple – the scenario that is unfolding in the battle between the big three internet companies that matter, Google, Twitter and Facebook, is about access to personal data; what you care to share with Facebook and Twitter is important and Google wants in on it. With Twitter and Facebook it lies in the data surrounding experiential awareness and reputation management; the who, the what, the where. In Google’s case it is, in the words of Fred Vogelstein, about how “for the last decade or so, the Web has been defined by Google’s algorithms—rigorous and efficient equations that parse practically every byte of online activity to build a dispassionate atlas of the online world.”

Dispassionate atlas versus he says, she says.

That’s not a pithy statement; what you and I say about a brand online is becoming more important than indexing – Vogelstein again – “Internet users behave[d] differently on Facebook than anywhere else online: They use[d] their real names, connect[ed] with their real friends, link[ed] to their real email addresses, and share[d] their real thoughts, tastes, and news. Google, on the other hand, knows [knew] relatively little about most of its users other than their search histories and some browsing activity.” Characters in [ ] my edits.

He goes on – “In [Facebook CEO] Zuckerberg’s vision, users will query this “social graph” to find a doctor, the best camera, or someone to hire—rather than tapping the cold mathematics of a Google search. It is a complete rethinking of how we navigate the online world, one that places Facebook right at the center. In other words, right where Google is now.” Google can currently search and index your tweets but Facebook is a walled garden and unless Facebook grants access to that data within, then Google is out of luck. The battle for dominance in the “promised land of online brand advertising” has been engaged.

In the past Facebook users have spoken out angrily about any perceived misuse of their personal data and Facebook has always backed down. Last April Google announced the ability to create detailed profiles so that anyone searching for a persons name could find that profile – it remains to be seen if there was a heavy take up of that service offering.

What does this intercine warfare between Facebook and Google mean for you and I? I’d say that now, more than ever, we have to pay attention to our personal brand reputation and brands must monitor all instances of conversations, both positive and negative, online.

Related posts:

John Battelle – Google Vs Facebook? What we Learn from Twitter

SEO and SEM will be Dead As You Know It in 6 Months

Tony “Frosty” Welch – Who Killed Social Media?

Update June 24th 09 – Facebook Messages to Become Public by Default