Social Cache.
A Nemo blog. Dealing with uncommon cents.

On his blog Marketing | Truth, Mark Olson has a very interesting post that includes opinion from some like-minded smart people discussing the notion of authenticity vs authority across the social web. I left a comment of my own over there but I felt my initial thoughts may be worth expanding upon here.

In the comment, I ask first “Is social media marketing now just a channel where marketers are missing out on the Social Web?” My argument being once someone opens a browser they are participating in the social web. Also, as heated discussions arise around the idea of real-time search and its value versus indexed search, where experiential awareness and reputation management become all important, where does authority and authenticity fall in user perception?

Seth Godin kicks things off and arguably takes the laurels with his short, incisive paragraph:

“If it’s a word game, then authority wins, because authority is about the perception of the consumer. If they believe you are an authority, you are. In the long run, of course, authenticity will trump it, because your authority fades without it. The converse is not true. And yes, it’s a word game.”

Brian Solis has his say too. Anyone who cares about the idea of web communications, PR 2.0 along with social media marketing and advertising must know Brian Solis.

At its heart my response was really just my thoughts based around their opinions. Here is my comment [slightly edited]:

“Seth Godin begins his smart, short answer with “If it’s a word game…” as if planting a stake in the ground. He knows it is a word game and he knows that we know it too. Brian Solis proposes a list of new definitions but the problem is that they are more words. He suggests switching out new definitions such as ‘believability’ for ‘transparency’ where transparency is already perfect; transparency says it all very clearly, whereas believability makes me think of the possibility of opaqueness.

This search for ‘authenticity or ‘authority’ is an extension of television in my mind – who would we trust to read us the news? In the past it was always well spoken, handsome, gravelly-voiced white men. It is no coincidence that we view the web through the same lens, a rectangular screen, but it’s worth remembering that technology simply shortens the distance between us. As Marshall McLuhan has written “any history of technology is filled with unexpected reversal of form resulting from new advances.” Now we have the social web.
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Portland electronic duo, Little Hunks

Social Cache is but one window into the world of Nemo HQ. The multi-talented Nemo designer, fashionista and blogger Nubby Twiglet and myself post up to Social Cache as often as time will allow between posting to our respective blogs NubbyTwiglet.com and Pampelmoose. The Nemo blog world also includes StudioNemo and Roger Bridges’ Strange|Beautiful and all these blogs feed the Nemo cultural hopper.

Another spin-off is the Pampelmoose New Music Hour that airs twice a week on 94.7FM KNRK, Portland’s biggest alternative radio station. The show is dedicated to bringing the on-air audience as much of the best new music we can squeeze in to an hour as well as playing as much local Portland music as we can. All the songs are then posted to Pampelmoose and archived for streaming or downloading.

This is the final 2008 Pampelmoose edition of the New Music Hour on Portland’s 94.7FM and it’s time to take stock of all the great music that I’ve been able to play from Portland’s vibrant music scene. I have 14 songs from some of Portland’s finest. They are by no means ranked in any order, nor are they songs necessarily from ‘08 releases, just a selection from many songs that I could have played. The choice was difficult but having room for only 14 bands forced my hand. To those that didn’t make the list be assured that in ‘09 you will be played on the show and maybe the list will be longer next year and I can accommodate more bands…just keep the great music coming.

Hockey – Song Away
Starfucker – Holly
Little Hunks – Came To Party
Lackthereof – The Columbia
Holy Sons – The Feral Kid
Peter Broderick – With The Notes In My Ears
The Mint Chicks – 2010
Red Fang – Reverse Thunder
The Shaky Hands – We Are Young
James Low – American Dream
The Wherewithals – The Point
Bark Hide and Horn – Change It
Loch Lomond – Blue Lead Fence
Microfilm – Fox And His Friends

Stream or download all the previous Pampelmoose 94.7FM shows here.

Lois Whitman. Pic via TechCrunch

It’s amazing how some things never change. This article from Michael Arrington at TechCrunch is bouncing around Twitter and it concerns one Lois Whitman. In fact the article is headlined – Meet Lois Whitman, The Poster Child For Everything Wrong With PR. Apparently Lois works for HWH, a PR firm and she’s been pissing off some people. Consider this from Michael – “Lois is one of the most obnoxious PR people you’ll ever meet, and the poster child for everything that is wrong with the industry.” and this – “Lois takes pleasure in making people miserable, and her specialty is spamming.” It’s a fun read..it proves that some institutions have not embraced the idea of two-way communications at all. Or it only proves that Lois and her ilk are heading the way of the dinosaurs.

As Michael says regarding HWH’s client list – “You are supposed to hire these people because they have relationships with the media, not because they know how to effectively spam and are verbally abusive.”

Found on Twitter from @Julie Ma.

Scanning Technorati’s Top 100 list, it’s easy to be bowled over by the success some blogs have achieved. But, Royal Pingdom has done some digging and shows us that 11 of the world’s most popular blogs weren’t always so polished. Gizmodo is a prime example:

View the entire history of the 10 others here.

Once the mainstream media and the more hysterical tech blogs have got over the fact that the success of the iPhone 3G launch caused Apple’s servers to be overloaded, we can sit back and take stock.

I own the iPhone v.1 and I’m currently happy without 3G access so I remain content with my device. One reason for staying put with the original model is that the new software update from Apple brings some rather cool new applications [or Apps in the vernacular,] that improve the original phone’s productivity.

I chose a couple of productivity apps, Zenbe, a list sharing tool and Jott, a voice to text tool. I got AirMe for uploading my iPhone pictures up to my Flickr account and added MPG and Spend [no link available, tsk, tsk] so if I care I can track my miles per gallon in the Element and set budgets for my gourmand extravaganzas. These apps all perform well without G3 and most were free. One app that fell into the epic fail bucket was Reqall. Couldn’t sign up on the iPhone and couldn’t load the web site either. Fail! Turns out that Jott does the same stuff anyway.

The most interesting app of all is Loopt which enables users to broadcast their whereabouts and send a status of a broad set of services and find interesting locations and reviews nearby. This could be the next breakout social networking platform as it works best from the phone [mobiles, not just the iPhone] and is simple to update ala Twitter. In fact it has a Twitter plug-in so you can post once and hit Twitter too. Follow me on Twitter here.

One problem though – Loopt could be a predators dream. In fact Loopt’s Be Safe page spells out in no uncertain terms that you need to control who has access to your location.

Anyway, here’s my thinking behind the title of this post. David Griner wrote a post entitled Are Blogs Still Good Places for Conversation? which at first glance I took as simply a Google bait tactic. The answer would seem to be “of course they are.” He raises a good point but I still believe a good, well written blog is the place for conversation. Twitter, a micro-blog, is not. I use my Twitter account to drive traffic back to my blog where the conversation can really open up. After all Twitter only allows 140 characters so truncated updates are the norm, which is fine. If I follow Marshall Kirkpatrick on Twitter I get up-to-the-minute breaking tech news from him but I prefer to read his blog at Read Write Web for a more in-depth review. On both my blogs, the other being Pampelmoose, I enjoy reading comments that can often be longer than the original post – something that is impossible with Twitter.

Joining the conversation and being invited in are two things I have stressed when it comes to advising our clients on their forays into social media advertising. A blog is the right venue for extending conversations, not a micro-blog. By all means post links to your original content stories to Twitter so that interested followers can link to your blog. Be sure to use FriendFeed to share your blog posts with others, use Tumblr too for the same reason, but understand that many of the social networking arenas, Twitter, Loopt even Facebook, are way ahead of the general online populations’ capacity to juggle all of them, and those folks not partaking in every widget, bell and whistle are your customers too.

Run a blog, embrace radical transparency, get invited in to communities that might enjoy your products and join the conversation. But whatever you decide to do, don’t do this – OHSU Director’s Blog. If you don’t immediately see why feel free to ask me.

That’s not a boast. Another answer to that question is simple; if you write a blog, you own PR too.

Press releases by the thousands hit editors desks and inboxes daily. The best editors have no doubt created a system for separating the wheat from the chaff when it comes to a good story, but they are still gatekeepers although their gates are becoming smaller and easier to bound over. We are in the age of PR 2.0 as Brian Solis calls it. He as written a paper entitled ‘The Social Media Manifesto – Integrating Social Media into Marketing Communications.‘ He spells out his case very succinctly and avoids most of the jargon that you might expect in a paper on this subject [although some clichés remain.] You can read it here.

A Press Release? Here’s one definition from many that I found online – ‘An announcement of an event, performance, or other newsworthy item that is issued to the press.’ The definition is straightforward and very, very dry, a phrase that unfortunately describes every press release I’ve ever seen. So how does your story get noticed through the crowds and the white noise?

You could go crazy with all the options that are available but I’m thinking that a less is more approach may be more effective. Again common wisdom suggests that you should use Digg, Del.icio.us, MyBlogLog, Facebook, MySpace, Bebo, etc, etc. Although those tools are all undoubtedly useful, the problem is that you have to manage all of these accounts and that is time consuming. Also is your story relevant, to say your Facebook group? In fact have you asked yourself – “Does my company even need a Facebook group?” Just because you can doesn’t mean you should. And of course this all begins with the best story that you have to tell, otherwise all of your efforts using any social media will fail. A non-story is a non-story, period.

This is our current approach at Nemo:

We have multiple blogs and bloggers and we experimented with social media for a while before jumping in and writing about our ideas and thoughts. Social Cache is an example of how we intend to participate as thought-leaders and contributors. We are not selling anything here.

Our blogs have distinct voices and authority in the areas of music at Pampelmoose, fashion at Nubby Twiglet, art and design at strange|beautiful and photography at Nemo Productions & Photography.

We create videos and upload them to YouTube and Vimeo [33,460 folks watched that one,] and we drop our photos off at our Flickr site.

We have a Muxtape so you can listen to what we are listening to.

We have LinkedIn profiles for all of our executive staff, here’s our Creative Director, Mark Lewman’s. We even have a Facebook group. [I'm struggling with this one, more later.]

We are lacking in the blogroll department. We need a stronger blogroll on Social Cache.

We have our own Ning social network specific to our company. It’s been in private beta but soon it will be unleashed to the world. Here’s a sneak peek of some of the Nemo team celebrating the delivery of new web sites that we built for HP Blackbird and VooDoo PC. Click those links to see our work.

Find more videos like this on NEMO

When it comes to PR and marketing at Nemo we are following the basic rules of social media. We listen and we participate. We wait to be invited in. We start conversations. We encourage comments.

And we love our employees, even when they leave us…watch the video below.

Find more videos like this on NEMO