RyanAir Staff Attack a Blogger – When Things Go Wrong in Social Media

Tuesday, February 24th, 2009

Ryanair Blog Attack

From Travelution.co.uk found on Twitter from @alisamleo

What happened when a blogger decided to take on Ryanair

February 23, 2009

Here is an amazing tale from late last week, when an Irish freelance web designer/developer, Jason Roe [and Twitter], found himself involved in a extremely strange tête-à-tête with everyone’s, er, favourite low cost carrier, Ryanair.

It all started when Roe wrote a blog post about how he’d discovered a usability error in ryanair.com booking process.

In short, he says he found a bug in the system which allowed users to obtain a 0.00 charge for their flights.

There was some disagreement in the comments section as to whether it worked at the time. Roe claims it does.

Nevertheless, some people at Ryanair HQ decided to chip in. The comments are not what one would expect of a large company that has decided to engage with social media, to say the least.

This is just one of many from a succession of commenters under the ‘Ryanair staff…’ tag on the same post.

Crikey.

[NB: We have seen the IP addresses of the commenters and they all trace back to Ryanair HQ]

So, most people would say that the best method for dealing with a provocative post like Roe’s is to be measured and calm.

But then again, Ryanair – lest we forget – doesn’t exactly play by the same rules as others when it comes to dealing with customers, complaints, partners, etc.

[Read the full post - and it really is worth reading all the comments from Ryanair...]

Post by Kevin May on February 23, 2009 04:33PM
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Is the Term ‘Blogger’ Too Limiting?

Tuesday, October 28th, 2008

If you run a blog, do you consider yourself a blogger? Or, do you feel like the term is too limiting?

Yesterday, Dave Allen and I got into a discussion about the term blogger (a contraction of the words web and log). Is it still considered cool and relevant? Or, has it lost some of its appeal now that everyone’s doing it (there are currently over 110 million blogs in existence)?

blogger

Dave relayed the thought that since many people still don’t know the difference between a blog and a website, the label blogger can be off-putting. Many times, if you ask someone if they read blogs, they’ll reply no. But, after some further quizzing, they’ll admit that they do read blogs. They just didn’t realize what these sites were called.

During the time my site has been live, I’ve always used the term blogger fairly loosely to describe what I do without much thought. My main career is in graphic design; I simply use my blog as a way share my work and thoughts with others. My frequent postings about design, style and marketing could get tricky and convoluted in another format, but a blog with categories and tags makes finding related subject matter a cinch.

TRENDING AWAY FROM BLOGGER

Some folks like Problogger’s Darren Rowse are inching away using the term blogger because it can be too limiting.

Writers can be especially sensitive to being categorized as just bloggers. It’s easy to see why the term can be viewed as downplaying their talent and craft. Though, as Mark Glaser points out, these worlds have started merging over the last few years:

The time-worn debate of Bloggers vs. Journalists has finally run its course. For years, traditional journalists scoffed at bloggers as pajama-wearing screamers, while bloggers have pointed to MSM (mainstream media) as secretly biased and obsolete. While the extremists in this argument have had the stage shouting at each other loudly, what has happened quietly in the background has received less attention: Mainstream media reporters have started blogging in droves, while larger blog operations have hired seasoned reporters and focused on doing traditional journalism.

DOES YOUR TITLE MATTER?

On the other side of the argument, categorizing oneself as a blogger can make the discussion of what you do for a living less taxing. Entrepreneur Kevin Muldoon relays a common experience:

One of the things I have found about working through the web is my inability to correctly give myself a title, ie. a name which explains what I do for a living. Lots of people online seem to be using the term ‘Entrepreneur’ but I really hate it, it’s kinda pompous in my opinion. With blogging taking up most of my time now I am more than happy to use the title ‘Blogger.’

FOR FURTHER CONSIDERATION

The blogger label is hip and cool now, but where will it be in five years? Will it still have merit? Will using a different term really make a difference in how you’re perceived by your audience?

Blogging will probably always exist in one form or another. It’s not surprising that there are over 175,000 new blogs popping up every day. Blogging is an easy way to connect with a much larger audience while investing very little upfront in the process. And, because of this, the number of blogs will continue to grow, whether a niche is already saturated or not. The appeal of sharing your views with the world and receiving instantaneous feedback (with the prospect of earning a decent income in the process) is highly seductive.

In reality, the people reading your blog probably don’t care what your title is. They are visiting your site regularly because it offers a perceived value. Whether you’re a writer, an information architect, a blogger, a web publisher or a content developer, what really matters is that your readers love what you’re creating.