Share this with the next person you meet who says, “I don’t get Twitter!”.

The folks at Twitter have put together a fine deck of slides for businesses who are still struggling with how to use the Twitter platform. The same insights can be used for personal tweeting too but I prefer to see Twitter as a very effective business tool. Below is one of the slides that explains you don’t even need a Twitter account if you want to listen to what people are saying about your brand. The slides are a must read for all businesses or business owners. Download the PDF here.

Aardvark Founders. Pic: Jim Wilson/The New York Times

I have written here often of how technology only shortens the distance between people on the social web. In other words, using social web tools to communicate with friends and family is an extension of our social activities offline. As I write this on July 5th, I recall yesterday seeing tens of thousands gathered on bridges in downtown Portland, alongside the lake in Lake Oswego and milling around in Tigard, Or, to watch the firework displays commemorating Independence Day. Families with kids, couples and teens all very comfortable with each other for a few hours; it is very natural for us to gather with strangers and witness a familiar event.

Opening a browser on a computer or a mobile device today means participation in the social web. Not just because of one’s involvement in social networks but also by letting your friends or family know of your geo-location by allowing a mobile device app to broadcast your whereabouts for instance. Emailing and texting friends, tweeting and updating your Facebook status all let those following you know of your involvement on the social web every day.

This is of course very familiar to us, we surf the web in our own familiar ways using social networking tools, yet companies that wish to harness the power to advertise to this web of millions of people have been stymied for some time, stuck in social media channels wondering how to budge these masses even a quarter of an inch closer to their products. The web and those using it don’t ever stop moving but you can’t simply plant a billboard alongside this viral highway – the billboard’s message will remain right there where it was positioned, as we all go about our daily electronic sojourns.

Rob Glazer of Real. Pic: Kevin P. Casey for the The New York Times

I recently discovered two articles in the Business section of the June 28th 09 edition of the New York Times. The articles cover two companies and their products – one is RealNetworks, a familiar face in technology, the other a new company called Aardvark. Real is featured for launching new technology for hardware devices and Aardvark for creating a social web service that helps you reach hundreds of your online friends and peer group for answers to any of your questions. Real brings us technology based on the premise that the company thinks we need their product and Aardvark brings us technology that embraces the social web by connecting us easily with people we trust to answer our questions. [I used Aardvark yesterday to ask a question of my followers - "who uses online music subscriptions, which one is better and why?" and I received 6 great responses, even one from a friend in Sweden who urged me to use a service called Spotify.] It works.

Aardvark doesn’t bother all of my 1700+ Facebook friends either. As the NYT article points out –

“Those friends-of-friends may turn out to be a great fountain of hitherto untapped information. For example, none of your 200 Facebook “friends” may have recently stayed in Napa and be able to recommend a bed-and-breakfast. But if each of their friends can be tapped, the pool of prospective wine-country authorities jumps from 200 into the tens of thousands.

You wouldn’t want to bother those thousands, however, with your question about Napa B.& B.’s. Aardvark has devised ways to drastically narrow the search, asking only those who are most likely to have an answer, and asking only a few of them at a time, protecting your network of volunteers from being asked too often.”

There’s more – “Having humans, not software, supply the advice is important. Max Ventilla, who formerly was at Google and is now Aardvark’s chief executive, said, “Often the most useful answers don’t answer the original question. Example: ‘You don’t want to go to the Caribbean now — it’s the rainy season — you want to go to Hawaii.’ ”

Aardvark has embraced the idea of the social web and crowdsourcing.

At the other end of the web [not that I'm saying the web exists on a plane with two actual 'ends'] RealNetworks delivered a new version of its Real Player software called Real Player SP. Real was once a pioneer in the online world of video and music delivery but as the NYT says – “.. the company has been largely eclipsed by rivals like Microsoft, Apple and YouTube from Google.”

In his NYT article, Brad Stone argues that Real has stuck to some of its technologies for too long. The new software for instance, allows user to move video onto smartphones like the iPhone and the Blackberry line, but with any mobile device able to stream video directly from the web, why would they want to? When it comes to music I’ve argued that mobile ubiquity and access from the cloud means never having to own music again if you choose to. Real is presuming that people want to ‘own’ or store video on their devices – that seems like an unlikely proposition.

In the same article, “Mike McGuire, an analyst at Gartner, … wonders whether Real is actually meeting new consumer needs, particularly since devices like smartphones are increasingly able to directly display Web video. “Sticking to your guns is one thing, but it’s another to say, let’s add features because we can, and because consumers should want this. Do we really know they do? Is anyone really asking for that?” Mr. McGuire said.”

Meanwhile Rob Glazer, Real’s chief says – “the human nervous system is wired to focus on new things,” like Twitter, and to dismiss the profitable stalwarts that have been around the block. With the new version of RealPlayer, he said, “we have made ourselves relevant again, or even more relevant in a new world.”

I hope that Mr. Glazer doesn’t really believe that notion..

Related Posts:

Authenticity and Authority on the Social Web

On Social Media, Blogs And Advertising

Portland Bike Art Pic by PortlandGround.com

Recently Josh Catone wrote an article on Mashable entitled ‘Why NPR is the Future of Mainstream Media.’ In it he points out how NPR has been adjusting and preparing for the coming digital landscape that will affect news media – radio, TV and newspapers. To avoid the fate of other news media, NPR has embraced the triangulation of local content, social media [in its true form] and ubiquitous access.

Local: Catone quotes new NPR CEO Vivian Schiller – “To me, local is the big play, because local commercial radio has abandoned the local market. Local newspapers are withering or sometimes dying. The big national media companies, including excellent ones like The New York Times, cannot afford to be covering every single community. So that leaves a big, gaping hole to serve Americans’ local coverage,” she told mediabistro.com in April.

The Social Web: Catone points out that “NPR’s Twitter account has over 780,000 followers, making it one of the top 25 on the social network (and third among news organizations behind only the New York Times and CNN). Their Facebook Page has over 400,000 fans.”

The tools now available for social web activity give news media of all stripes a way to connect, communicate and share information with their audience, attracting new listeners and retaining existing ones. NPR has taken this all the way with blogs, podcasts and mobile apps. Here in Portland, OPB Music is one of the few stations that focuses on local music and music from the Pacific Northwest. Given Portland’s rich and diverse music population there is never a shortage of great new music yet you will be hard pressed to find it on any local commercial stations. And as the audience for music fractures and spreads far and wide across the internet, online radio will be the biggest winner.

Even the face of music concerts is changing – as bands perform house parties or shows in other spontaneous locations local mainstream media should be jumping all over it working with local bloggers to bring access to live streams or reviews. Yet so far they haven’t, it’s been left to local alternative outlets such as OPB Music or local alternative newspapers like the Willamette Week or the Portland Mercury to cover. Even the New York Times has belatedly jumped in on local music activities with an article entitled ‘Indie Rockers, 90210.’

There appears to be no end to the bleeding for local mainstream radio and TV – revenues are set to plunge 15% according to this report. On the other hand NPR’s audience continues to grow. They had 23.6 million people tuning in weekly at the end of ‘08.

In a strange twist, in what I presume is a response to the obvious downturn in advertising revenues, Portland radio station 94.7FM KNRK recently laid off one of its more popular radio personalities, Tara Dublin. Byron Beck a local reporter, and himself the victim of layoffs at the Willamette Week, broke the news. It appears that Dublin does have a local fan base – her ‘Save Tara’ Facebook page is garnering support from her fans. Those fans are complaining that 94.7 won’t let them leave comments in support of Dublin on the station’s forums. If true, that is bad social web practice. There is also the opposite view – Save Tara? Save Us From Not Having Tara on the Air – that is not as negative as it sounds; people are pointing out that if commercial radio continues its decline why would Dublin want to go down with the ship? This is the social web in action – people listening and joining the conversation; NPR understands this and embraces it.

Mobile Ubiquity: It is not just the success of the very popular iPhone that now gives people far-ranging mobile internet access from handheld devices, but the new, faster iPhone S does make it even easier and is a significant driver of mobile web traffic. RIM’s Blackberry, the Google Android device and the new Palm Pre are all in the race to be the web access mobile device of choice too.

Catone mentions Happn.in a new site that tracks trends locally on Twitter in 52 different metro areas around the world. This is a very useful tool and as Twitter search begins to be a popular way for people to find trending events and news, hyper-local will be incredibly important – searching for local events and news at the zipcode level is getting easier and easier. All local media outlets need to take note.

Related articles:

SEO and SEM Will Be Dead As You Know It in 6 Months
Authenticity and Authority on the Social Web
Hyper-Local News and Portland’s Hillsdale District

David Lynch and his team have traveled 20,000 miles across the USA over 70 days and come back with interviews with hundreds of people. It is called Interview Project and you can see a preview at that link at the moment with the whole thing launching on June 1st.

Nemo show “Beneath the Surface” 5/1/09 from Todd Templeman on Vimeo.

If you live or are visiting Portland, follow Nemo on Twitter for our event updates – @NemoHQ

Black Lips- 4/24/09 Portland, OR from Nemo Design on Vimeo.

Ok, this is a fascinating rant from Robert Scoble. His list of the newspaper industry’s woes, and in some cases unforgivable missteps, when presented like this could take your breath away. Yet all is not quite what it seems – e.g. the Huffington Post is a news aggregator and walks a fine line in repurposing other news outlets’ content. Google and Yahoo are search engines linking back to the newspaper’s sites etc, etc, but there is a point here – the newspaper industry [rather like the music industry] would have preferred that the internet would have just curled up and died – unfortunately it didn’t and it won’t….plan B anyone?

All the text below this line is from Scobleizer the blog:

The newspaper industry just gave away another free meal, er Twitter: do they have any left?
I’m listening to Dave Winer and Jay Rosen “reboot the news.” Jay is a journalism professor and Dave is a geek that helped either birth or bootstrap all sorts of publishing technologies including blogging, RSS, OPML, XML-RPC, and more. So, hearing the two of them do an audio podcast every Sunday is very interesting.

I’ve been pretending in my head that I’m a newspaper exec. When I do that I keep beating myself around the face. Why? Because the newspaper industry keeps giving the geeks free meals. Let’s study the free meals:

Free meal #1. Giving away classified advertising to Craig’s List.
Free meal #2. Giving away photography to Flickr (look at the photos from the Chinese Earthquake, why didn’t this happen on a newspaper branded site?).
Free meal #3. Giving away front page news to blogs like Huffington Post.
Free meal #4. Giving away “small” community news like births, deaths, birthdays, etc to Facebook.
Free meal #5. Giving away real-time news to Twitter.
Free meal #6. Giving away news distribution to Google News and Amazon Kindle, among others. With new sites like Kosmix coming on strong (hundreds of percent of growth month over month).
Free meal #7. Giving away restaurant reviews to Yelp.
Free meal #8. Giving away traffic information to Google Maps.
Free meal #9. Giving away celebrity news to Facebook and Twitter. (Why is Oprah on both of those, and why didn’t the newspaper industry lock up Oprah and keep her on a newspaper brand?)
Free meal #10. Giving away local news to Topix (at least that was funded by a newspaper brand).
Free meal #11. Giving away business news to Yahoo Finance and Google Finance (and something new that will get announced tomorrow).
Free meal #12. Giving away news ranking to Memeorandum.
Free meal #13. Giving away astrology to Astrology.com.
Free meal #14. Giving away comics to Comics.com.

What is their latest giveaway? Crowd-sourced news. I visit Twitter Search every day to find out what is “hot news.” That’s something I used to look at newspapers and older media for (radio, TV) but Twitter is just plain better at telling me what is trending.

OK, so now my face is bloody because I’m seeing all the things the newspaper industry gave away. Do they have anything left to give away?

YES!

Read the rest of this very lengthy post here….