Share this with the next person you meet who says, “I don’t get Twitter!”.

Although Jeremiah Owyang, senior analyst at Forrester Research, posted his 5 Phases Of Social Experience article a month ago, it’s worth considering those 5 phases again. Having read them when he first posted them and now having had time to distill my thoughts, the first thing to strike me is how linear Owyang’s phases are and how he seems so sure that the unfolding of these phases will follow this trajectory; the greatest minds on earth still do not understand our own universe so it’s hard to see how one person can unravel the ever-changing world of the Social Web, although I will admit that he has exceptional skills at divining social media. I like his optimism but as we have been through phases 1 – 3 and are slowly entering phase 4, his phase 5. Era Of Social Commerce feels like a stretch – without phase 5 he would have only had to write about phase 4 if you get my drift. [Owyang's report 'The Future Of The Social Web can be found here].

My current interest is in Owyang’s third phase where OpenID and Facebook Connect come in to play, giving Social Web users the ability to share easily with their friends all of their web experiences. As Owyang says, it’s like taking your social connections along for the ride. Phase 4, Social Context, is unfolding right now. One company using Facebook to qualify visitors’ preferences, behaviors, and friends to help you get answers to questions from your peer group, is Aardvark who I wrote about just yesterday. I think Owyang is very optimistic though when he says “Consumers will opt in to share this information—about friends, preferences, demographics, and history—with online communities and other sites in exchange for a more-relevant Web experience.” That sounds like the wishful thinking of social media marketers – the wild card has always been social web users and what information they are willing to share. Facebook is almost a second internet with its millions of members yet Facebook doesn’t currently share that user data.

Phase 5 is problematic; I agree with Owyang’s premise but only time will tell if this theory pans out.
____________________________________________________________________________
Jeremiah Owyang’s 5 Phases Of Social Experience

1. Era of Social Relationships: We’ve already reached maturity with this stage. It took off in the 1990s with people connected to each other using simple profiles and “friending” features to share information, discussions, and media. It is the foundation of the changes to come.

2. Era of Social Functionality: Although not yet mature, we entered this phase in 2007. Today’s social networks have evolved into platforms that support social interactive applications and provide new meaning and utility to communities. Most of these applications appear to be disposable, and we’ve yet to tap into the true business functionality of applications such as e-commerce and workplace productivity. Even when maturity arises with this era, consumers will share their experiences but won’t connect them across networks. Among U.S. consumers who visit MySpace, Facebook, or LinkedIn at least monthly, 42 percent juggle at least two social network IDs. And 63 percent are also in discussion forums with yet another ID. This creates friction for consumers who must manage multiplying personal information and username/password combinations. It’s hard to keep track of connections when your contacts may be in Facebook, MySpace, LinkedIn, Ning, Twitter, or a hundred other places.

3. Era of Social Colonization: Technologies like OpenID will let individuals traverse the Internet with their social connections along for the ride. The boundaries of social networks and traditional sites will blur, making every site a social experience—even if they don’t choose to participate. New browsers and identity technologies will let consumers choose to surf the Web and see what sites their friends have visited—and what they thought of the information there. Because they trust friends more than they trust companies, they’ll lean on their network to make decisions about what they’re reading and buying. To add value, social networks will aggregate members’ activities and those of their network, collected on the members’ profile pages, merging these into messaging systems and newsfeeds. Users will not only control their communications with other sites, but also see what their friends are doing on the open Web.

4. Era of Social Context: As sites begin to recognize people’s personal identities and their social relationships, they will customize experiences based on visitors’ preferences, behaviors, and friends. This stage will enable more-intense social applications, allowing social networks to absorb features of email and to become a base of operations for everyone’s online experiences. Consumers will opt in to share this information—about friends, preferences, demographics, and history—with online communities and other sites in exchange for a more-relevant Web experience. This will build bridges between social networks, sites, and any other medium that can connect with these identification tools.

5. Era of Social Commerce: As social networks become the repository for identities and relationships, they’ll become more powerful than corporate Web sites and CRM systems. Communities will be the driving force for innovation. Because of this, brands will cater to communities, resulting in a power shift toward the connected customer. Versatile IDs will blend social sites and the Web into a single common experience. Users will control their identities and what they choose to expose. They’ll use collaboration tools to define how they want brands to serve them, and a suite of community tools to manage companies.

GROUP Y PARTNERS WITH NEMO ON ACTION SPORTS ONLINE MARKETING AND THE SOCIAL WEB EVENT
“Who Killed Social Media?”—A Panel Discussion On Social Media Vs. The Social Web

FOR IMMEDIATE RELEASE: Carlsbad, CA. – May 19th, 2009 – Portland, Oregon-based integrated marketing agency Nemo today announced their partnership with group Y of Carlsbad, California, to host a panel discussion in Portland on the evening of June 4th, 2009. The discussion will focus on incorporating and effectively implementing social web strategies in the marketing mix.

The June 4th panel marks the first nationally-produced event for group Y. Co-Founder and CEO at group Y, Elizabeth Randall commented, “We are very much looking forward to holding our first national group Y event at Nemo HQ. They are a perfect partner for group Y—not only as a result of our long-standing relationship with them, but because they truly understand the action sports and youth markets, and are constantly pushing the boundaries of creative marketing and online strategies. Nemo’s headquarters will be the ideal gathering place to tackle the ins and outs of social media as well as do some group Y style-socializing.”

Nemo’s Founder and GM, Trevor Graves added, “We’re excited to have the action sports industry at Nemo to learn about the Social Web. Our friends at group Y have helped set up an expert panel to explain what all the fuss is about. Using the Social Web to communicate one-on-one with our customers can help achieve the holy grail of brand loyalty.”

Included on the panel are Tony Welch, Web, Community and Social Media strategist from Hewlett Packard; action sports industry veteran Lee Crane, James Todd of Twine, Lead Information Architect at K2 Sports and creator of Ridertech, Matt Savarino, and Nemo’s own Dave Allen, founder of the music site Pampelmoose.com, Director of Insights and Digital Media and Community Director at Nemo and founding member of the band Gang of Four. The moderator Marshall Kirkpatrick, Vice President of Content Development, and lead writer for ReadWriteWeb, will navigate the panelists through the world of the Social Web as it is today, and where it will lead in the near future.

To register for the event, please click here.

About group Y
group Y is the original collective of professionals focused on Action Sports, Youth Marketing and Entertainment. Based in Southern California with a growing national reach, group Y boasts an active membership of the best and brightest these industries have to offer. Sharing insights from key decision makers at key brands, past speakers have included experts from companies such as Quiksilver, Burton, Oakley, MySpace, and ESPN. Through our events, outreach and on-line presence, group Y takes the work out of strategic networking and strengthens our entire industry in the process. Please visit us at www.groupYnetwork.com

About Nemo
Nemo means Nobody. Highly collaborative, integrated marketing that is media agnostic. The biggest ideas, the best context, and the deepest impact are all we’re concerned about as we build visionary brands. We use (or invent) whatever media and tools will resonate within a culture. “Does it change the game?” is our collective mission as we evolve interactive design, social networks, PR, environmental design, print design, photography, entertainment and original content.
For more information on Nemo click here.

For more information please contact:
Becky Singh
Communications
503-734-5094
becky@nemohq.com

Pampelmoose, Nemo, VON VON VON and a Lincoln MKS- Part 3 from Dave Allen on Vimeo.

The test drive continues as Von Von Von plays his ’slow music’ as we get the Lincoln MKS down to 3 MPH on the way back from the airport en route to Nemo.

This is becoming common news these days because of the ability to immediately update your followers via Twitter. Story from the Daily Telegraph.

“The playing out of major events in the world of blogs and social media is becoming an ever more familiar tale. Today’s plane crash just outside Schiphol Airport in Amsterdam broke first on Twitter, the popular microblogging service. Jonathan Nip, who lived near the scene of the accident, was one of the first to tweet about the crash. “Looking at a crashed aeroplane near Schiphol,” he wrote, just moments after the plane came down.”

From Travelution.co.uk found on Twitter from @alisamleo

What happened when a blogger decided to take on Ryanair

February 23, 2009

Here is an amazing tale from late last week, when an Irish freelance web designer/developer, Jason Roe [and Twitter], found himself involved in a extremely strange tête-à-tête with everyone’s, er, favourite low cost carrier, Ryanair.

It all started when Roe wrote a blog post about how he’d discovered a usability error in ryanair.com booking process.

In short, he says he found a bug in the system which allowed users to obtain a 0.00 charge for their flights.

There was some disagreement in the comments section as to whether it worked at the time. Roe claims it does.

Nevertheless, some people at Ryanair HQ decided to chip in. The comments are not what one would expect of a large company that has decided to engage with social media, to say the least.

This is just one of many from a succession of commenters under the ‘Ryanair staff…’ tag on the same post.

Crikey.

[NB: We have seen the IP addresses of the commenters and they all trace back to Ryanair HQ]

So, most people would say that the best method for dealing with a provocative post like Roe’s is to be measured and calm.

But then again, Ryanair – lest we forget – doesn’t exactly play by the same rules as others when it comes to dealing with customers, complaints, partners, etc.

[Read the full post - and it really is worth reading all the comments from Ryanair...]

Post by Kevin May on February 23, 2009 04:33PM
Permalink | Comments (11) | Trackbacks (0)
0 TrackBacks
Listed below are links to blogs that reference this entry: What happened when a blogger decided to take on Ryanair.

Image from Blog of Mr Tweet.

Recently on the blog known as MrTweet a question was posed – “How are you using Facebook, Linkedin and Twitter differently?”

If I had been asked I would have responded as follows: Those three networking platforms can be grouped into a historical context – Facebook past, Linkedin future/present, and Twitter future.

Facebook is the past. I have been a member of Facebook for what seems like an eternity but in fact it has been a little under two years. I have 1,472 “friends” as of writing and it’s fair to say that I only know about 15% of these “friends” very well. As a minor music celebrity I have attracted a lot of musicians, bands and labels. As Director, Insights & Digital Media at Nemo and as someone who speaks regularly at conferences on social media as well as online music issues, I have attracted those cohorts too. Just this past week my sister and brother who still reside in the UK joined Facebook and brought along with them various nephews, nieces, cousins, aunts and uncles. I now have no excuse for not being in touch with my family more regularly – technology shortens the distance between us. On Facebook that is not necessarily a good thing.

The author centre, tagged in a picture from the early 80’s

Facebook is historical white noise to me. I am constantly tagged in pictures and videos and more often than not in an unflattering light. There I am at a wedding in 1987 clearly drunk, and there I am in some unnamed establishment sitting next to some old girlfriend who is probably mortified to see that photo in such a public forum after all these years. [Insert landscape and memory essay here.] I have spent many hours un-tagging myself in photos and videos just to have someone tag them right back after I’ve moved along. One day soon I fully expect to find a video of myself dancing naked on a table at a party. And that’s what is wrong with Facebook for me; the complete lack of control of message, my message.

Facebook really is for college students who want to catalogue images and videos of their crazy drunken selves for all the world to see; images they will live to regret when applying for a job. Closing your account is the only means of control on FB.

For the more mature types on Facebook [apparently there has been a surge of new members in the 40+ demographic] there is the shock of discovering that all those folks in high school or college -the ones that you had left behind and wiped from memory – are now waiting in your email inbox as “friend” requests. There was of course a reason for leaving all that behind. I could go on. Clearly Facebook is best left to the young who actually seem to enjoy being stalked across social networks.

Linkedin is Future/Present. Linkedin I term as future/present because I use it to store current details about my career activities [present]. I have built a decent network of like-minded business people with whom I can share job opportunities and details of event activities and/or my role within Nemo [future client work.] There are useful forums where I can post a topical question and via the crowdsourcing effect of Linkedin I often receive a lot of very intelligent answers [I wouldn't try this on Facebook for e.g.]

Linkedin is a dry world whereas Facebook is a week at the beach in Mexico during Spring Break. Linkedin is quiet time in the study where you get things done. It really is all business.

This brings me to Twitter. Although millions of users are on the Twitter platform its audience is in the low millions compared to FB and LI. Many of my peers who open a Twitter account leave me a message soon after joining that invariably includes the phrase “I don’t get it…” Fair enough, but hey everyone what is it you want to get? If you want to have a tool that is the perfect blend of Facebook [without Spring Break] and Linkedin [without retiring to the study] then Twitter is for you.

Twitter put simply is micro-blogging. Used wisely Twitter gives your followers a real-time window into your social, business and working world down to the minute. Use it unwisely you will find yourself in a lonely corner of Twitter twittering to yourself with a dunces hat on. I put Twitter in the future column even though other social media types put it in the present because I believe that when it is used purposefully it has a transcendental power and therefore we will see it being used much more widely in future.

And by purposefully I mean by intent which then leads to a question – what are your goals when using social media? Remember, we have to put technology to one side, this is not about technology it is about doing something that comes very naturally to all human beings [sociopaths excepted,] – it’s called socializing. Technology has shortened the distance between us but it hasn’t changed why we socialize. It is worth noting that Twitter is arguably more successful than any other social network platform for helping to get offline groups organized around conferences and such – they are known as Tweetups. And for e.g., I know of someone tweeting upon arrival at PDX airport asking for a ride downtown who within minutes was picked up and given a ride from a fellow tweeter – Twitter can be that hyper-local.

On a grander global and political scale, Wikipedia notes: Twitter has been used as a “social justice tool” to connect groups of people in critical situations. On April 10 2008, James Buck, a graduate journalism student at UC Berkeley, and his translator, Mohammed Maree, were arrested in Egypt for photographing an anti-government protest. On his way to the police station Buck used his mobile phone to send the message “Arrested” to his 48 “followers” on Twitter. Those followers contacted UC Berkeley, the US Embassy in Cairo, and a number of press organizations on his behalf. Buck was able to send updates about his condition to his “followers” while being detained. He was released the next day from the Mahalla jail after the college hired a lawyer for him.

Should you be arrested or simply lost just remember Twitter is always at your fingertips – text 40404.

So what’s different about Twitter vs Facebook?

Here’s an answer to that question based on my own use – I see Facebook as a vessel that contains your past – landscape and memory again. FB informs you of your friends’ activities via your email inbox when they change their status. One then links back to FB [unless you happen to always be on your FB account constantly refreshing your browser window,] logs in and reads the status or message. In other words many actions are required to keep in touch with your friends. On the other hand Twitter is a constant feed of information from those that you have chosen to follow. There is an important distinction here – on FB I choose to accept a “friend request” and your request is at the mercy of my keystroke, yes or no? If I key yes then we are “friends” and in my case that decision is made on a whim – I may or may not know you but we’ll see how it goes [sounds like a one night stand in college, right?]

The author tweets

With Twitter “friending” permission is not required – you can follow me if you like, I can follow you if I like. The decision to be or remain followed or un-followed is out of my hands or your hands. The content of our messages or tweets is all that makes us worthy [Think dunce Twittering in the corner..] and Twitter restricts those Tweets to 140 characters. And best of all, if I don’t check in for a day or two I miss the conversation and that’s fine – I am not obliged to be responding to some request ala FB. Nor do I get poked or bitten by a vampire and no one sends me Valentine bear requests. I mean, c’mon!

Twitter profiles are simple too. They consist of 160 character bios and links to the person’s web site. Twitter protocol suggests that having an avatar is more pro than not having one and being anonymous on Twitter creates suspicion.

Twitter has some user practices that are carefully followed unlike other social networking platforms. There is an etiquette in place that may have provided an atmosphere of decorum in what looks at first blush like a frenzied space. Here are some Twitter basics:

If you tweet using a company name, i.e @NemoHQ, don’t tweet only about Nemo – you have an obligation to tweet informative posts that have nothing to do with your company. You should share the sharing. You will gain more respect from your followers that way. Also your tweets will not be considered spam.

To reply to a Tweet that you like just reply to the persons address e.g. @pampelmoose This can keep the conversation moving as other people can look up that users profile to find the thread.

Re-Tweeting – Add the letters RT to the front of the original tweeter’s address and include the original message. For e.g. if it was a message from me that you are RT’ing you would put RT: @pampelmoose Again this keeps a conversation moving. By Re-Tweeting you are getting the conversation in front of your followers and they in turn can RT to their followers creating an exponential audience.

If you want to contact someone directly through Twitter you can Direct Message them as long as they are following you. At Twitter.com you add D in front of the username to message people directly – D @pampelmoose

When someone follows you on Twitter it is good practice to DM them and say thanks for the follow.

It’s ok to ask your followers to spread the word for you by re-tweeting. If they like your tweet content they will, if they don’t they won’t.

By using the # sign you can create search terms that other users can access. For example if I were to write about Nemo I would type #NemoHQ then users can click through to all of the conversations on Twitter that include #NemoHQ You can also monitor what the most popular conversations are by using the Twitter search link.

I recommend reading Guy Kawasaki’s blog as he has great insights into using social network platforms wisely including Twitter.

As this post was inspired by Mr Tweet’s questions we can now come full circle back to his blog and two comments on this subject that he highlighted:

Featured Comment by Heather Rasley

They’re vastly different platforms with vastly different goals. Here’s how I use each:

Facebook: Have been on it since undergrad, and have a large network. It was once more important to me, but now I don’t check in too often and don’t take it seriously.

Sometimes I’ll have wall exchanges with friends, which are almost exclusively based on inside jokes. Status updates are rarely related to anything I’m actually doing. I’ll add someone new when I meet them, if only to feel more “connected.”

Sometimes I’ll send messages to folks I don’t have other contact info for. It’s great for rekindling old/lost connections. I don’t share anything there (or anywhere) that I would be ashamed of.

LinkedIn: Purely professional, and not used often. Very rarely send messages or take part in other social activity, aside from adding new coworkers / associates / friends to my network and replying to any requests sent to me. Any actions I take there are explicitly toward the end of building my professional persona / furthering my career. To me, it feels cold. Interactions there typically aren’t very rich.

Twitter: Used for a blend of personal/social and professional use. I’m highly aware of the public and repostable nature of my tweets.

Content posted varies from where I am at the moment, to work-related links, to tweets about personal projects, to quotes and other links that I personally enjoy. I like it because it’s malleable.

I think people tend to understand that what they’re seeing is a glimpse of me as an entire person. @s and DMs are effective for quick, asynchronous communication between acquaintances.

I’ve met lots of new people in the real world through Twitter (”Oh, you like that, too? Let’s meet.” “Oh, you’re there, too? Let’s meet.”)

Featured Comment By Dean Kakridas

Here is how I currently utlize the ‘Big 3′:

Facebook: ‘rekindling and repurposing the past’.

Primarily used with close friends, family and colleagues I interface or have interfaced with in the physical world.

Twitter: ‘present day by day social stimulus for personal and professional betterment.’

Here, I am actively looking for key inputs to drive my lifestyle design while reciprocating the same with friends and followers.

LinkedIn: ‘all about future interactions with people and parts unknown‘.

This is the shiny and professional looking profile that stays consistent and concrete–hopefully a buoy and beacon for perpetual professional good standing and hope for financial prosperity.

So past, present and future aspects of my life are well served by these three bastions of digital social connectedness.

Although Twitter has been around since March 2006 it has recently erupted in popularity and is covered in the media almost daily. In other words Twitter has become the buzz word du jour and with that comes scorn and derision as well as support. Those that don’t get it dismiss it is a gimmick, and those that do, use it as a very useful business tool.

The social media arena is fast-moving and ever-evolving but the one constant is people. Without people there is no such thing as social media. As the Philippines-based web site Mindanao Examiner points out: …social media today is a pure mess: it has become a collection of countless features, tools, and applications fighting for a piece of the pie. and goes on to say We’re moving away from “users,” “customers,” and “shoppers”: social media is bringing back the human element to all digital interaction. People now deliberately seek meaningful connection, self-expression, and a relevant and receptive community.

That sounds a lot like Twitter to me.

Here’s a few stories I found on Twitter about Twitter in the media on February 21 2009:

Politico – Conversion of a Twitter Skeptic
The Oregonian – Portland Twitter’s the Oscars
Forbes – Travel Portland Creates Nation’s first Twisitor Center
COED Magazine – 406 Bands Who Twitter
Guy Kawasaki – How To Get ReTweeted
San Francisco Examiner – Twitter Helps You Make Friends With Shaq
Idaho Statesman – Visit Idaho Now on Twitter
The Orlando Sentinel – Twitter and NASCAR Go Together Like Kyle Busch and Auto Club Speedway
San Francisco Chronicle – Mayor Gavin Newsom has a Twitter Account

Follow Me:

Facebook
Twitter
Linkedin
Nemo
Pampelmoose
Social Cache

More essays from Dave Allen – Thoughts On Social Media

Nemo recently completely overhauled the web site for Oregon’s historic Timberline Lodge and Wordpress.org featured the site as a showcase. Go Team Nemo or is that Meat Omen?

The idea of creating a full time position for social media Community Managers is gaining pace. Any executive that is resisting the idea of expanding their company’s brand awareness via social media should take time to read Amber Naslund’s post on landing the Community Manager position at Radian6

“Today, I officially accepted the opportunity to join my long-time client, Radian6, full time as their Director of Community. You’ve heard me say that I’m all about figuring out in nitty-gritty terms how all this social media stuff applies in a business context, and now I’m going to experience that first hand. I was honored that the team at Radian6 thought enough of me that they wanted me as a more permanent part of their team.”

Read the rest of Amber’s post here.

Found on Read Write Web.

Absolutely everything you need to know about using Twitter for Marketing and PR here.

Thanks to @alisamleo

Twitter as a social media phenomenon has many people baffled. It simply doesn’t make sense and that’s mainly because most people who decry it don’t understand its considerable potential. One good place for Twitter neophytes to begin would be with Guy Kawasaki’s blog post, How To Use Twitter As A Tool.

Click image to find out

As a tool Twitter has many uses. For instance, one enterprising young woman used Twitter to get a job – “Looking for a new job, Alexa Scordato didn’t email or call her contacts about possible openings. Instead, she messaged them via the social-networking Web site Twitter.com. Her brief message: “Hey there! Looking for a Social Media job up in Boston. Are you guys doing any entry level hires?” Within a week, she had an interview. Within two weeks, she had a job.” But be careful about what you post [or tweet as they say..] to Twitter.

“I would rather see someone who posts good-quality information than what they had for lunch,” said Lindsay Olson, who uses Twitter to recruit for Paradigm Staffing, a staffing agency that focuses on public relations and marketing.” Read the Wall St Journal story here.

And if you have already embraced PR 2.0 at your company then you can discover and follow media people on Twitter here.

Before you know it you’ll be impressing friends and colleagues by your knowledge of TweetDeck.. Follow me on Twitter to see how I use services such as FriendFeed and Tumblr to make using Twitter even easier.

Lois Whitman. Pic via TechCrunch

It’s amazing how some things never change. This article from Michael Arrington at TechCrunch is bouncing around Twitter and it concerns one Lois Whitman. In fact the article is headlined – Meet Lois Whitman, The Poster Child For Everything Wrong With PR. Apparently Lois works for HWH, a PR firm and she’s been pissing off some people. Consider this from Michael – “Lois is one of the most obnoxious PR people you’ll ever meet, and the poster child for everything that is wrong with the industry.” and this – “Lois takes pleasure in making people miserable, and her specialty is spamming.” It’s a fun read..it proves that some institutions have not embraced the idea of two-way communications at all. Or it only proves that Lois and her ilk are heading the way of the dinosaurs.

As Michael says regarding HWH’s client list – “You are supposed to hire these people because they have relationships with the media, not because they know how to effectively spam and are verbally abusive.”

Found on Twitter from @Julie Ma.

This must be one of the better exit letters I have read. Completely transparent and open without any finger-pointing or playing of the blame game. Everyone in business today should take note of how gracious being radically transparent can actually be. Leather Storrs took the high road and should take a bow. Many people in business and politics today can learn a lot from this simple statement.
[Found on PortlandFoodandDrink.com]

“Rocket will close Saturday, November 8th. Economic pressure and critical dissatisfaction combine to make continuing on our current course impossible. We are, however, resolved to keep our beautiful space and our magical garden for as long as we can. To that end, we intend to become a private venue. We hope that you will consider Rocket for your functions: holiday parties, birthdays, receptions, hip-hop throw downs, pinochle tournaments and any other events you can imagine. We will also sponsor several events of our own: wine dinners, thematic menus and roof produce driven dinners. Despite the current national vogue of finger pointing, I’m afraid the responsibility for our failure lies squarely with me. In an attempt to wow and titillate I forgot the fundamentals of a pleasant dining experience: thoughtful, delicious food served expertly. In a fever for molecular gastronomy and cute, clever combinations, I alienated customers and critics. Bring on the humble pie.

This is not a tragedy. Employees will be paid, debts will be honored and there will be no absconding with cash. There are no investors left holding an empty bag. The ripples of our closure are contained.

We would like to extend an invitation to you to join us one last time in the coming weeks. We will host a tequila dinner on November 5th . That will be fun. Other than that we will continue our dinner service, Tuesday through Saturday, from five until whenever. There is still plenty of produce to pick and liquor to drink. We’d love to see you in Rocket and we hope you’ll keep us in mind in the future. Please forward this message to anyone who might find it helpful and remember to subscribe to our newsletter.

Sincerely,

Leather Storrs”

James Nachtwey is preparing to reveal his photographs, which highlight a shocking and under-reported global crisis. Over the past 18 months, the TED community have been working with James to gain access to locations he wished to photograph and to prepare spectacular plans for unveiling these pictures.

“I’m working on a story that the world needs to know about. I wish for you to help me break it, in a way that provides spectacular proof of the power of news photography in the digital age.”

He says to bloggers – “On October 3, the story breaks. You can help.” Bloggers can get links to the URL for the Oct 3rd unveiling of the photographs here.

I have a friend who is studying journalism at a decent university. Before she started the course and took on the financial burden it would entail she had asked me for my opinion about the value of having a journalism degree versus just diving in and finding a job as a writer. Tricky question.

Here we are in 2008 where ‘citizen journalists‘ abound and they are here to stay as Wikipedia shows. Although getting a good degree is a worthwhile endeavor my gut tells me that my friend should be writing; every day, everywhere. A degree in journalism may no longer be the prerequisite to being gainfully employed.

As more businesses begin to embrace radical transparency (as they should) then new job positions are opening up that do not follow the old tried [tired?] and tested methods of ‘corporate communications.’ In the new world of PR/Communications I suggest that the following list of abilities/talents would be a very large part of the job description. See how you score:

01. Do you have a personal blog or website? [ Yes? - good. 10 points. No? - start one.]
02. Are you an influencer? [Do your peers look to you for advice and insight into how people are snapping up the latest gadgets and are immersing themselves in music, fashion and technology? Do they ask you what your opinion is before they make a decision themselves?] 10 points.
03. Are you a trusted source? [Do people trust your opinions on subjects in your area of expertize? For instance, if you are a devout environmentalist do you think the Toyota Prius is a boon or a bust? Explain.] 10 points.
04. Are you a thought leader? [Do you contribute articles and essays that outline your thinking on subjects that you are well versed in? Do people care?] 10 points.
05. Are you a filter? [Do you carefully distill content, media and messages into relevant posts for your readers?] 10 points.
06. You are, of course, well versed in the art of Google Alerts, right?
[No? deduct 10 points.]
07. You use Twitter, FaceBook, Tumblr, FriendFeed, Flickr, MyVidoop, LinkedIn, Twellow, Ma.gnolia and faithfully follow Daily Candy, BuzzNet, Idolater and Perez Hilton. [Good. Award yourself any number of points.]
08. You understand that a Combine Harvester is not a competitor to Yahoo! Pipes?
09. You understand the function of memes in the cultural sociosphere? [If you can understand the relationship between Richard Dawkins, his writings on natural selection, Darwin and John Gray's thoughts on The Human Animal, award yourself untold amounts of points.]
10. Finally. You understand that there is no reason whatsoever for a company to have a FaceBook Page, yes? [Good.]

Ok, so my points system is lame but hey, if you scored more than 50 points you can now apply for any position that includes the following in the job description – Social Media, PR 2.0, Web Content Editor, Blogger, Web 2.0 Communications Director, Online Evangelist, New Media Communications Director, Online Guru…etc, etc, etc…Or you could follow your heart and get that journalism degree.

Updated to include that Telligent was not acquired. Intel Capital is an investor in the company.
Perhaps this has stepped up the B2B social media game. Intel Capital has increased its investment in the social networking platform company Telligent for $20 million according to reports. This deal will not bring us yet-another-social-network, this one is about helping businesses have the right tools at hand to help their brands with customer relations and marketing. In other words Telligent helps those businesses to own their own message online. The platforms software allows two-way interactions between a company and its customers and clients. Telligent manufactures a product called Community Server, which provides clients with blog, forum, wiki, and other collaborative and social software; those clients include the Associated Press, MySpace, Conde Nast, Electronic Arts, Visa, Honda, Dell, and the NFL.

As more companies embrace radical transparency and open themselves up to two-way communication with their clients and customers we may see more deals of this kind very soon. The space is becoming competitive.

Pic ©Losanjealous.com

We live in a world of constant updating. News moves swiftly from PDA to mobile phone to laptop to desktop in seconds. We Twitter, we text, we temper our every moment if we are not careful; we modify our immediate world-view for consumption online to passive recipients who make what they will of our digital discourse. Who owns the information that you have set free? Dwell on that a minute as I move on.

Google is your friend for research and your archenemy if you don’t own what Google’s spiders discover as they crawl every nook and cranny of the web. The information that others post about you or your company should reference content that you have delivered, written and posted yourself and preferably be content that can be verified easily from third party sites and other online sources. Own your message, if you don’t someone else will.

Today I received an email from the publicists for the indie rock band, The Airborne Toxic Event [we'll leave the Don Delillo reference aside for now,] which contained an open letter to a ‘music critic,’ Ian Cohen, who works for the indie music fans’ online bible, Pitchfork. In short, in his review of the band’s new album, he eviscerated it as a work of musical plagiarism.

Cohen is of course entitled to his opinion, his purview as a critic demands it. He is a filter and an influencer and he writes for Pitchfork which in turn operates within those same modern parameters; Pitchfork has taken on the mantle of challenging the once-hallowed print journals of music criticism and therefore its responsibility does not end at the node of an ISP. Within that responsibility lies a problem – the print magazines had editors. Editors who once were the filters and influencers, soft blocking and often hard balling writers who turned in weak copy, guiding and counseling writers who had the metaphorical fish on the line and teaching them how to land the story. The internet has swept that aside and Pitchfork has happily built and attached its business to those loose moorings.

Worse still, Pitchfork does not embrace openness – you cannot comment on any of the posts – it’s a good old-fashioned web site, so communication is restricted and readers opinions will never be taken in to consideration.

And that’s why The Toxic Airborne Events’ open letter to the music blogs of the world was a very smart move. They were able to calmly and sensibly challenge Ian Cohen’s review without stooping to the same low levels that his review had reached. They took the high road. They accept his criticism but challenge the presumptions he has formed about the band – “You’re wrong about our intentions, you’re wrong about how this band came together, you don’t seem to get the storytelling or the catharsis or the humor in the songs, and you clearly have some misconceptions about who we are as a band and who we are as people.”

And they don’t hold back as they defend the music scene in Silverlake and Los Feliz that was once much lauded by writers such as Cohen – “….it also seems to have very little to do with us. Much of your piece reads less like a record review and more like a diatribe against a set of ill-considered and borderline offensive preconceptions about Los Angeles. Los Angeles has an extremely vibrant blogging community, Silver Lake is a very close-knit scene of bands. We’re one of them. We cut our teeth at Spaceland and the Echo and have nothing to do with whatever wayward ideas you have about the Sunset Strip. That’s just bad journalism.”

In the face of a negative online story The Airborne Toxic Event did exactly right thing – they responded immediately and intelligently. No Pitchfork swift-boating for them.

Click image to register for free download.

On September 23rd, Michael Moore offers his new movie, Slacker Uprising, as a free download on the Internet. The movie charts the rise of a new generation of young voters who are eager for change. The trailer doesn’t mention either presidential candidate by name but Moore has made no bones about his distaste for the current administration’s policies while in office for the past eight years.

Click image to watch trailer.

Chasing the story, chasing the numbers. This presidential campaign season is a tricky time for the TV networks. It seems that the network evening newscasts and network news divisions are struggling to pin down any hard stories. The media pundits are flailing around as the Democratic Convention didn’t go the way they had predicted, [Clinton this, Clinton that, disaffected feminists revolt etc,] and now with Hurricane Gustav hitting the Gulf Coast the Republican Convention has been downsized and all the top journalists and commentators have decamped to the storm zone.

It’s very telling, and yet still amazing, that here we are in 2008 with the networks covering the presidential race while looking longingly over their shoulders at the 2000 race, a time when YouTube had yet to make its mark. They have not been paying attention. The networks are still looking for ratings and are judging their results based on the number of viewers they attract. Yet, as Frank Rich writes in his op-ed article on Sunday, Andrew Rasiej, the founder of Personal Democracy Forum, which monitors the intersection of politics and technology, points out that when networks judge their success by who got the biggest share of the television audience, “they are still counting horses while the world has moved on to counting locomotives.” [Rasej also runs TechPresident, a group blog that covers how the 2008 presidential candidates are using the web.] The Web, in its infinite iterations, is eroding all 20th-century media.

On cable, CNN consistently beat ABC, NBC and CBS in the ratings last week according to Nielsen, but as media are being transformed cable news channels may not last much longer either.

it was laughable seeing the networks fall over themselves as they struggled to understand how Obama got to the nomination. Obama’s supporters didn’t have that problem. As Rich says “the Obama campaign has long been on board those digital locomotives.” The Obama campaign has been telling its story online well beneath the radar of the mainstream media. When the networks focused on how many people turned up at Invesco Field to watch and listen to Obama they were counting horses. Meanwhile the real story lies in how many people are following the candidate’s every move online. Obama’s fund-raising and organizational networking online is unknown. That might give the networks another big surprise come November.

And then another fast-moving story breaks. As Hurricane Gustav moves over land and dies down the networks can switch their attention to the Republican VP nominee, Sarah Palin, whose 17 year old daughter is pregnant. That’s one that will have them horse counting.

Sports, technology, iconic brands and social networking all wrapped up in one package – Nike+ there are only winners here. The Nike+ Sports Kit has allowed athletes to share their data with friends and others who then compete online. This coming together of computer and running shoe technology between Apple, who’s iPod is a way to gather and upload the runner’s data (speed, distance, steps etc) and Nike who’s shoes include the Piezoelectric accelerometer for measuring the data.

And now a campaign to register runners globally to run a 10k and have every mile tracked whether they run, walk or jog and Nike will count those miles towards a charity of its choice. Time to get away from the monitor.

Ma.gnolia announces upgrades to its social bookmarking service.

Why M2?
The decision to re-build Ma.gnolia arises from trying to solve a number of problems faced by the current
design, and the desire to continue evolving Ma.gnolia’s features and technology:

• The current architecture requires considerable effort to maintain the large volumes of activity and data
that customers bring to Ma.gnolia. Keeping up with this growth, exploring interesting new technolo-
gies like OpenID and OAUTH, mitigating the effects of illegitimate use of the service, have come at the
expense of delaying other plans, such as the introduction of pro-level services.

• A single service cannot be all things to all people. Feature requests come in faster than we can make
changes. Moreover, requests are sometimes mutually exclusive, and can be at odds with the values be-
hind Ma.gnolia and its wider community of customers.

• Some of the core technologies used to build Ma.gnolia, such as Ruby on Rails, have matured in both
quality and best practices. While updates and refactoring of the existing codebase could help, those ap-
proaches won’t be as effective as a ground-up re-write.

• Although existing API approaches are well-received, the current architecture is not suited to the emerging direction of modern web services, exemplified by technologies like Google’s OpenSocial and Facebook’s F8.

• A major re-design is required to truly take advantage of lessons learned over 3 years. These issues range across identity, reputation, spam, privacy and contact management, cross-service presence, operational costs and the personal and organizational goals that customers bring to a social bookmarking service.

And the important news for existing users is -

• A free, ad-supported Ma.gnolia will continue to be available for private individuals, as it is now. Existing accounts, with all settings and content will migrate to M2 with no action required by members.
• The ability to download and manage one’s own Ma.gnolia installation, completely public or limited to
select members.
• Business and organizations can subscribe to enhanced features and custom services.

In a mashup culture all manner of digital and graphic goodies get mashed. Mashup artists run along a tightrope that is pinned at one end by copyright law and the other by fair use doctrines. There is no safety net not even under the Digital Millennium Copyright Act [DMCA]. If a copyright holder feels her work has been infringed then out go the takedown letters followed by legal action if the perp doesn’t roll over and submit. See the news about Muxtape being taken down by the RIAA.

Given the RIAA’s jackboot tactics it is heartening to hear that Jim Davis the creator of the popular comic strip Garfield did not automatically send out cease and desist letters to Dan Walsh who created a knock off of the strip called Garfield Minus Garfield. As Walsh has posted in his site’s header “Garfield Minus Garfield is a site dedicated to removing Garfield from the Garfield comic strips in order to reveal the existential angst of a certain young Mr. Jon Arbuckle. It is a journey deep into the mind of an isolated young everyman as he fights a losing battle against loneliness and depression in a quiet American suburb.”

So what did Jim Davis of Garfield fame do? Not only did he embrace the spirit of Garfield Minus Garfield but he reached out to Dan Walsh and together they have signed a book deal.

Epic. RIAA, record labels and artists please wise up. [Thanks to Otis for the heads up.]

Related Post: Mashups, Girl Talk and Me

Now why couldn’t those Georgian guys have captured a live one? They say they saw three more after all.

Here we go, Mark our Creative Director asks me – Which brand do you think is responsible for the hoax? And, will it bring more anger and thunder down on that brand for pulling off the prank in the first place? I turn it over to you wise social media pundits. Will this end in tears? Let’s hope the brand involved isn’t catering to anyone below 40 years old as the first Bigfoot hoax was perpetrated in 1958.

Here’s a few words from the lucky guy who found the gnarly specimen – “I’m not asking anyone to believe us,” Mr. Dyer said. “I’m just asking them to sit and watch, because you’re going to eat your words.”

Along with the New York Times I’ll be waiting with interest for the news conference tomorrow out of Palo Alto, CA, for what has been affectionally named Blobsquatch. Meanwhile, it’s back to working on the Yeti-found-snowboarding-on-Everest campaign….

Nemo’s Creative Director Mark Lewman and me were riffing on his idea of how a company’s work and overall business can be validated in an era of Google, YouTube, Wikipedia and radical transparency et al. The bottom line that we seemed to arrive at is that it is not good enough to deliver good work these days – anyone can do good work. The task at hand is to be trusted to create amazing work and then, when your amazing work is discovered, fame will surely follow.

Here’s Mark’s distilled thoughts so far:
Success in the 21st century means finding balance between two timeless elements Trust and Fame. Your work is who you are. This is the part of the equation you control. To stand out today, everything you do must be awesome. When people encounter what you produce they must find substance and excellence. Just because an idea can be relied upon as great doesn’t mean it automatically wins. It isn’t complete until it has believers; distribution and exposure make an idea stronger and add value through cultural validation. As trust and reliability grows so should the fame.

Jeff Jarvis provides an extension of these thoughts when he writes on Buzzmachine – “All content must be transparent: open on the web with permanent links so it can receive links. It’s not content until it’s linked.”

And then, looking beyond transparency at the barriers to creative expression and its dissemination, it is worth remembering this point that Jarvis recounts elsewhere in ‘The Myth of the Creative Class‘ after he has reconsidered his views on copyright law and realizes that a too stringent application of copyright infringement can stifle the spread of what has been created – “when creations are restricted it is the creator who suffers more because his creation won’t find its full and true public, its spark finds no kindling, and the fire dies. The creative class, copyright, mass media, and curmudgeonly critics stop what should be a continuing process of creation; like reverse alchemists, they turn abundance into scarcity, gold into lead.”

We seem to have dropped into a musical theme over the weekend and with that in mind I wanted to point out a post that David Byrne wrote on his blog. As you can see above he is pondering the idea of less press and pr and more online discovery. I believe Byrne is doing the right thing as there will be plenty of buzz around a new Byrne and Eno album on the blogosphere. And Byrne and Eno are both influencers and trusted sources. Those two elements alone will help any PR 2.0 campaign gain traction. I posted a slide show about PR 2.0 here, and also wrote an essay about Social Media, Blogs and Advertising which can be found here. Meanwhile I’m looking forward to spreading the word on the new Byrne and Eno album, Everything That Happens Will Happen Today. You can hear a cut from the new album and download it too. Click Here.

Happy Prescriptions “Thought it’d lead us..”

Getting it right, getting exposed. A comment on the Girl Talk post, left by a user named ‘Natron’ led me to a web site for Happy Prescriptions, no doubt the web site for said ‘Natron’ who it turns out is a Portland musician. Another click of a hand [you have to visit the site to get that] led me to Happy Prescriptions MySpace where I found the video above. There’s also a free MP3 ep there. Circle complete.

HCSC Photo Workshop -Day 3- Tim Zimmerman from Dave Allen on Vimeo.

The HCSC campers woke to Mother Nature playing a game with the weather. The mountain was socked in. While they waited for the clouds to lift, Tim Zimmerman instructed the class all about digital workflow, processing and storage. The clouds lifted on High Cascade and we hit the snow. Molly Aguirre, Hanna Teter, Jeremy Jones all hucked for the workshop shooters.

At Nemo we have recently been spending much of our time in “thought leader” mode, to coin a phrase. Like any modern integrated marketing and branding company we are charged with advising our clients on how to approach the convoluted and ever-shifting world of social networks and social media advertising.

On this blog I have outlined many thoughts about why companies shouldn’t necessarily dive headfirst into the world of blogs and social media – here’s a post that includes a useful ‘how-to top ten’ list.’ It’s entitled “Why Does Corporate Social Networking Fail? It’s not cynical, and hopefully it’s useful to anyone pondering the issues of how their company should be represented online.

If we look at social networking before the advent of the internet, pre-Facebook etc, it literally meant that we gathered in tribes; ‘birds of a feather flock together’ goes the old saying. It’s as true today as the day the phrase was coined. Many people who have like-minded pursuits happily gather socially at predetermined venues or destinations to share their love of something. During my different life-stages in England growing up, that meant for me – soccer, pubs, punk rock.

Today we see the ability to share common interests multiplied as never before and of course I do mean “see” it; it’s called the Web and it lives up to its name.

At Nemo we don’t pretend to have the answers. We are still asking the questions. So I decided that it might be a good idea to invite Rachel Masters, Ning Inc’s VP of Strategic Development, to talk to us about the Ning social networking platform and the tools they are providing for anyone to build a social network.

Rachel walked our audience through a few examples of companies using the Ning platform to connect with their core consumers, but none was as compelling as the Saturn Cars site. It’s a great example of a company understanding and embracing America’s love affair with the automobile. If you love your Saturn this is the go-to site. If you are a marketing executive at a company that is thinking of embracing social media then have your team take a look at Saturn’s Ning network. It might just make you look like you understand social media….

Here’s a transcript of the talk on OakHazelnut from @caseorganic who was in the audience. And here’s a video of part of Rachel’s presentation.

While digging around the web for some ideas on social media that are more subversive, in other words ones that challenge the current model, [given that the current corporate model is "we should start a blog or a Facebook page,"] I came across an article on Marktd.com of a presentation given by Ed Cotton of Influx Insights at the PSFK Conference where he discusses Trends and Inspiration.

Based on the idea that trends are themes and attitudes that can be tracked over time, not fads, Cotton provides a list of 9 inspiration themes: Envy, Improvisation, Combinations, Looking Backwards, Frustration, Timing, White Space, Out of Context, Insight Driven. He then gives some interesting examples.

Envy: Creatives are envious of other creative people. ([For example the Beatles were envious of - and thus inspired by - the Beach Boys.]
Improvisation: You have limited resources and you take what’s around you and do something with it. Let’s play games with trends. [e.g Brian Eno’s Oblique Strategies.]
Looking Backwards – We shouldn’t be slaves to the new. Frank Gehry was inspired by the 1920s movie Metropolis.
Frustration: Steve Jobs was frustrated with our cell phones, thus the iPhone.
Timing: The secret of success lies between “feels right” and outside confirmation. If you wait for the research to tell you you’re right, you’ll miss the boat.
White Space: Method saw white space in cleaning, resulting in the creation of non-toxic, well designed cleaning products.
Out of context: taking the subversive mainstream. Pixar has a college in their building. Take your creatives to places where the trends are, places where they’ll be inspired.
Insight Driven: IDEO noticed that kids hold toothbrushes differently. So instead of towing the line and making kids brushes smaller, they made them fun and easy to hold

The takeaway here is simple – immerse your people into a creative and inspiring environment from which they can learn ways to look at ideas and trends from a different point of view. It fits into Nemo’s methods as we consider our shop a “college” where our employees come to learn not just to work.

This is serious news when it comes to business networking and social media, I see a serious win-win here for both parties. There has been some debate recently about Facebook and how seriously it can be taken when it comes to businesses using the Facebook network to extend their social media ambitions as well as advertise across it. I would argue that the LinkedIn/NYT partnership steps up the ante for both Facebook and MySpace; the NYT, one of the world’s great media institutions that has seriously embraced the internet to further its business, may be on a path to shaking off its “Grey Lady” image and LinkedIn, which, although having only 25 million registered users making it small by social network standards, is by far the doyen of social sites for serious business users. We’ll see how this one unfolds.

Kudos, once again to Marshall Kirkpatrick for breaking the story.

My Online Marketing Presentation About Radiohead from iaintait on Vimeo.

Q. How do we reach these young people? A. You don’t, you wait for them to invite you

The social media folks and their blogs have been buzzing lately over a story that seems to have come from Deloitte but perhaps was more widely circulated by the WSJ. Josh Catone at Sitepoint drilled down further into the story from where it got picked up by Marshall Kirkpatrick on ReadWriteWeb.

Both Josh and Marshall have great points and their posts are a good read. Marshall’s post had the most provocative headline – Corporate Social Networks Are A Waste of Money, Study Finds. I thought I’d pick up the story there – A Waste of Money. Companies have a bad habit of throwing money at everything that moves, especially if it looks like “something we should be doing.”

Here are my thoughts distilled from my own writings on the subject and insights borrowed from Josh and Marshall’s posts:

Here’s an extract from my essay ‘On Social Media, Blogs and Advertising.’ – To understand and embrace social networking is to place the idea that says “technology makes this possible” to one side and embrace the idea of the basic human need to stay in touch with other like-minded people at all times. As Clay Shirky says “The desire to be part of a group that shares, cooperates, or acts in concert is a basic human instinct.” Read the rest of this post here.

With that thought what follows is:

Businesses can not “build a community” however much money they throw at the idea. They merely need to look outside of their own walls, find the influencers who are already championing their products and join the communities that already exist.

Businesses can not attract “visitors” as measured in traffic to their sites. People who enjoy their products will be talking about them elsewhere in other communities. See above.

Businesses have to realize that having a Facebook page for their products makes them look ridiculous and could actually harm the brand. See my post about Spraychel and “her” Facebook page brought to us by the folks behind I Can’t Believe It’s Not Butter®

It is the way of businesses to make predictions about their market. They should not invest in software that makes predictions, or even social-networking technology, unless they have discovered a clear market need.

Positive word of mouth marketing by online communities that enjoy a businesses’ product is a far better metric than the ratio of visits to the corporate web site or its community.

Online communities led by influencers that champion a businesses’ products are doing just that, championing the products not the corporation that brought them to market.

So what should businesses do? Here’s a list that I have reworked to address businesses as it was originally written with rock bands in mind.

They should:
01. Run a blog to which actual company members post regular updates.
02. Ensure that the blogosphere is alerted to any new and breaking news or important posts.
03. Offer early access to special offers and discounts for their customers loyalty.
04. Give away free samples of their product.
05. Be active in their customers online communities.
06. Never push unwanted messages to their customers.
07. Ask their customers to interact directly with their product, for example through competitions and giveaways.
08. Allow the sharing of their products amongst a community.
09. Work closely with influencers.
10. Embrace radical transparency. Openly discuss their problems with their customers and allow negative comments to remain on their blogs.

That’s the top ten; number 11 in my list would include – have dedicated staff working on your company’s online communication 24/7.

Read more of our thoughts on Social Media here.

If you want to have a truly great blog, transparency is a must. Yes, that’s a bold statement, but it really is the cornerstone of building a solid following.

WHAT IS TRANSPARENCY?

1. Transparency is about being trustworthy.

The easiest way to earn a reader’s trust is to tell the truth. Dave Allen states simply that ‘Being authentic means [that] the blog’s author is a “trusted source” and this trust can never be abused.’ The last thing a blogger should do is fake it because inevitably they will get caught and called out. Once your image is tarnished, it may be close to impossible to regain that former glory. The internet nearly guarantees that past sins will live on forever.

2. Transparency is about being upfront about your sources and affiliations.

If your post is influenced by a promotion or advertising agreement, always practice full disclosure. “Pay per post” takes place when a blogger is offered products or cash to promote an advertiser in their articles. Going down this road can be tricky if you aren’t upfront about it and it has the potential of alienating readers. Clearly differentiate your main content from that of which is paid (and make it clear if there’s any crossover between the two). Most readers understand that bloggers have to make a living too, but it should be an honest living.

3. Transparency is about being upfront with who you are and why you’re blogging.

Give your ‘About’ page some serious thought. After spending some quality time on your site, readers will probably want to know more about you.

Also, what are your reasons for blogging? Are you trying to make new friends? Is your goal to gain new clients for your business? Do you want to earn enough ad revenue to turn your blogging into a full-time job? Is your aim to make new connections in your industry? The more open you are with your readers about what you plan on gaining, the more trusting they will be to what you have to offer.

AVOID CENSORSHIP UNLESS ABSOLUTELY NECESSARY

One of the biggest slip-ups that bloggers can make is to censor those who want to interact in a two-way conversation. The Opinionated Marketers are right when they say that “It’s one thing to write a blog saying great things about a celebrity (or a company or a product). But if you’re going to invite the public to participate, you need to be ready for the bad as well as the good.”

Dave Allen expands upon this concept by explaining that “once a company [or person] opens the doors, it can not close them. If a company starts a blog [and it should] it can not moderate the comments. And the CEO and other executives should not be contributing to the blog if they do not have the right “authority” or “voice”. By that, I mean authenticity. It’s an overused word at times but in the right context, it is completely accurate. If a CEO were to jump on the blog to blow her own trumpet non-critically about a company’s service or product, the readers would see through it immediately.”

Many of the popular bloggers today with massive followings have done so through developing a personal connection with their readers. When readers trust the blogger’s ‘voice,’ chances are that they will want to contribute to an ongoing conversation via comments, email and possibly even a follow-up article on their own blog. For a real conversation to occur, both sides need to be allowed to communicate. Silencing one of the sides won’t allow that organic conversation to develop.

There are times when the deletion of a comment should be considered, but this stance should be practiced sparingly. Obscene comments that contain no value to the conversation and attacks on fellow commenters may warrant action, but if you let everything else flow, chances are that the people who are really passionate about what you do will jump in and defend you.

Transparency can’t be bought and it can’t be earned overnight. Transparency takes equal amounts of time and honesty to develop and is worth its weight in gold. Because, with transparency comes trust and respect. And, with trust and respect, loyal fans will follow. And, with loyal fans, a tight-knit base for your brand credibility evolves.

The engineers and technologists who designed and built the giant Airbus A380 may well be proud of their accomplishments in attempting to reduce this huge aircraft’s environmental impact. As their web site says “[they took] a fresh approach to its environmental impact, too. With a new wing design and composite materials accounting for 25% of its structural weight, the A380 is a much more efficient aircraft all round. And by producing only about 75g of CO2 per passenger kilometre, the A380 is contributing to the aviation industry’s commitment to constraining greenhouse gas emissions.”

So, a full A380 carrying 525 passengers between London and Los Angeles, a distance of 8750km, will produce 344,531,250gms of CO2. Yes that’s 344 million – I’m just saying…hat’s off to the marketers for using grams instead of pounds. They’re European, so they can.

The site also mentions that “The A380 burns fuel per passenger at a rate comparable to that of an economical family car.” All I can picture here is 525 cars driving 8750km. And what is an “economical” family car?

They go on – “There’s the extra space per passenger afforded by its twin, full-length, wide-bodied cabins. The cabin air, recycled every three minutes to keep the atmosphere fresh. The natural light provided by 220 cabin windows. And while the A380 feels more natural inside, the environment outside benefits too. From the dramatically reduced external noise levels. From the lower fuel consumption and significantly improved CO2 emissions per passenger kilometre. From the increased capacity at airports and the reduced need for expansion.”

I love that phrase natural light provided by 220 cabin windows because every flight that I’ve been on the attendants can’t wait to tell the passengers to please lower your window shades as the “entertainment” i.e bad movie or TV, is about to begin. Whether you like it or not you are forced to sit in a dark stuffy tube while people with headphones on guffaw at lame jokes. Good use of “natural” though.

And this is a good one – “From the increased capacity at airports and the reduced need for expansion.” The boast here is that the ‘planes are so big they can deliver more folks to be packed into your airport’s long lines at immigration reducing the need for the airport authorities to expand their airports. Brilliant! What a relief for those in charge of our comfort while we struggle through their over-crowded airports, they don’t need to do anything but allow Airbus A380’s to land.

It gets better – “Some operators might, for example, choose to seat their First and Business class passengers on the upper deck –providing a corporate jet-like environment for these clients – while configuring the A380’s main deck for an all-Economy layout.”

Dear Airlines, when you configure the ‘planes for your fleet, why not put the great unwashed underneath with the freight and be done with it?

John Mellencamp, free songs via Vanity Fair

Thinking about social advertising and targeted marketing perhaps we should take a leaf out of the book of the rock stars. The biggest story last year in the music world was how Radiohead bucked the recording industry’s distribution and marketing system and gave away their new album. The short story is that they simply told their fans that they could go to a Radiohead web site and pay whatever they liked to download the album, with $0.00 being an acceptable amount. It was an extremely successful campaign – not only did most people pay for the files but the band received unprecedented amounts of positive media coverage around the globe.

Other bands have followed the model not least Trent Reznor and his band Nine Inch Nails. The band released a limited edition 2,500 units of a coffee table book that included multiple CDs and DVDs. It was exquisitely packaged, signed and numbered and cost $300.00. It sold out in two days.

I believe this form of social marketing could serve as a model for companies that have customers who are literally fans of their products. And I don’t mean Apple.

If we think of the bands mentioned above as companies that sell product then we can take a look at what these companies have been doing to increase sales of their product. Here’s what they do online:

01. They have blogs to which actual band members [think executives] post regular updates.
02. They ensure that the blogosphere is alerted to any new and breaking news or important posts.
03. They offer early access to special offers and discounts for their customers loyalty.
04. They give away free samples of their product.
05. They are active in their customers communities.
06. They never push unwanted messages to their customers.
07. They ask their customers to interact directly with their product through competitions.
[Both Radiohead and Nine Inch Nails had remixing competitions where they made tracks available to their fans for that purpose.]
08. They allow sharing of their products amongst a community.
09. They work closely with influencers.
10. They openly discuss their problems with their customers and allow negative comments to remain on their blogs.

Number 11 in my list would include the fact that they have dedicated staff working on this online communication 24/7.

These “companies” also use printed media to their advantage too. John Mellencamp has hooked up with Vanity Fair magazine to get two free song downloads into the hands of his fans. This is a win-win for both parties. Here’s the link if you fancy grabbing the songs.

It’s not often I come across a major musical artists’ web site and find that I can say to myself – “these guys got it right.” Today I visited John Mayers site and although I’m not a fan of his music the site is a great example of how to get the message across simply and elegantly while giving his fans the ability to interact on many levels. The tie-in with Blackberry is genius too. The Blackberry micro-site just spreads the Meyer messaging and interactivity far and wide by offering exclusive Meyer content – audio, video, pictures and more.

John says “hi.”

John Meyer has a blog and he seems to use it, at least I hope it’s him because the most egregious offense is having someone else blog for you. I’m going to keep checking back on this one. In fact there are multiple blog links on the home page. This one is written by “Scotty” who may be in the band or may be the T-shirt vendor, it’s hard to tell. The blog focuses on the new T-shirts – “A collaboration with Loomstate – a completely organic, sustainable tee. Very limited… We only made 587 of the shirts, each hangtag is hand-numbered.”

And there’s even a place to send in your encore requests for the shows you’ll attend. Customer happy time I reckon. And client happy too, Blackberry made a wise choice sponsoring this musician.

Credit: Mayer web link found on the Mediapost blogs.

That’s not a boast. Another answer to that question is simple; if you write a blog, you own PR too.

Press releases by the thousands hit editors desks and inboxes daily. The best editors have no doubt created a system for separating the wheat from the chaff when it comes to a good story, but they are still gatekeepers although their gates are becoming smaller and easier to bound over. We are in the age of PR 2.0 as Brian Solis calls it. He as written a paper entitled ‘The Social Media Manifesto – Integrating Social Media into Marketing Communications.‘ He spells out his case very succinctly and avoids most of the jargon that you might expect in a paper on this subject [although some clichés remain.] You can read it here.

A Press Release? Here’s one definition from many that I found online – ‘An announcement of an event, performance, or other newsworthy item that is issued to the press.’ The definition is straightforward and very, very dry, a phrase that unfortunately describes every press release I’ve ever seen. So how does your story get noticed through the crowds and the white noise?

You could go crazy with all the options that are available but I’m thinking that a less is more approach may be more effective. Again common wisdom suggests that you should use Digg, Del.icio.us, MyBlogLog, Facebook, MySpace, Bebo, etc, etc. Although those tools are all undoubtedly useful, the problem is that you have to manage all of these accounts and that is time consuming. Also is your story relevant, to say your Facebook group? In fact have you asked yourself – “Does my company even need a Facebook group?” Just because you can doesn’t mean you should. And of course this all begins with the best story that you have to tell, otherwise all of your efforts using any social media will fail. A non-story is a non-story, period.

This is our current approach at Nemo:

We have multiple blogs and bloggers and we experimented with social media for a while before jumping in and writing about our ideas and thoughts. Social Cache is an example of how we intend to participate as thought-leaders and contributors. We are not selling anything here.

Our blogs have distinct voices and authority in the areas of music at Pampelmoose, fashion at Nubby Twiglet, art and design at strange|beautiful and photography at Nemo Productions & Photography.

We create videos and upload them to YouTube and Vimeo [33,460 folks watched that one,] and we drop our photos off at our Flickr site.

We have a Muxtape so you can listen to what we are listening to.

We have LinkedIn profiles for all of our executive staff, here’s our Creative Director, Mark Lewman’s. We even have a Facebook group. [I'm struggling with this one, more later.]

We are lacking in the blogroll department. We need a stronger blogroll on Social Cache.

We have our own Ning social network specific to our company. It’s been in private beta but soon it will be unleashed to the world. Here’s a sneak peek of some of the Nemo team celebrating the delivery of new web sites that we built for HP Blackbird and VooDoo PC. Click those links to see our work.

Find more videos like this on NEMO

When it comes to PR and marketing at Nemo we are following the basic rules of social media. We listen and we participate. We wait to be invited in. We start conversations. We encourage comments.

And we love our employees, even when they leave us…watch the video below.

Find more videos like this on NEMO