Social Cache.
A Nemo blog. Dealing with uncommon cents.

Share this with the next person you meet who says, “I don’t get Twitter!”.

Although Jeremiah Owyang, senior analyst at Forrester Research, posted his 5 Phases Of Social Experience article a month ago, it’s worth considering those 5 phases again. Having read them when he first posted them and now having had time to distill my thoughts, the first thing to strike me is how linear Owyang’s phases are and how he seems so sure that the unfolding of these phases will follow this trajectory; the greatest minds on earth still do not understand our own universe so it’s hard to see how one person can unravel the ever-changing world of the Social Web, although I will admit that he has exceptional skills at divining social media. I like his optimism but as we have been through phases 1 – 3 and are slowly entering phase 4, his phase 5. Era Of Social Commerce feels like a stretch – without phase 5 he would have only had to write about phase 4 if you get my drift. [Owyang's report 'The Future Of The Social Web can be found here].

My current interest is in Owyang’s third phase where OpenID and Facebook Connect come in to play, giving Social Web users the ability to share easily with their friends all of their web experiences. As Owyang says, it’s like taking your social connections along for the ride. Phase 4, Social Context, is unfolding right now. One company using Facebook to qualify visitors’ preferences, behaviors, and friends to help you get answers to questions from your peer group, is Aardvark who I wrote about just yesterday. I think Owyang is very optimistic though when he says “Consumers will opt in to share this information—about friends, preferences, demographics, and history—with online communities and other sites in exchange for a more-relevant Web experience.” That sounds like the wishful thinking of social media marketers – the wild card has always been social web users and what information they are willing to share. Facebook is almost a second internet with its millions of members yet Facebook doesn’t currently share that user data.

Phase 5 is problematic; I agree with Owyang’s premise but only time will tell if this theory pans out.
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Jeremiah Owyang’s 5 Phases Of Social Experience

1. Era of Social Relationships: We’ve already reached maturity with this stage. It took off in the 1990s with people connected to each other using simple profiles and “friending” features to share information, discussions, and media. It is the foundation of the changes to come.

2. Era of Social Functionality: Although not yet mature, we entered this phase in 2007. Today’s social networks have evolved into platforms that support social interactive applications and provide new meaning and utility to communities. Most of these applications appear to be disposable, and we’ve yet to tap into the true business functionality of applications such as e-commerce and workplace productivity. Even when maturity arises with this era, consumers will share their experiences but won’t connect them across networks. Among U.S. consumers who visit MySpace, Facebook, or LinkedIn at least monthly, 42 percent juggle at least two social network IDs. And 63 percent are also in discussion forums with yet another ID. This creates friction for consumers who must manage multiplying personal information and username/password combinations. It’s hard to keep track of connections when your contacts may be in Facebook, MySpace, LinkedIn, Ning, Twitter, or a hundred other places.

3. Era of Social Colonization: Technologies like OpenID will let individuals traverse the Internet with their social connections along for the ride. The boundaries of social networks and traditional sites will blur, making every site a social experience—even if they don’t choose to participate. New browsers and identity technologies will let consumers choose to surf the Web and see what sites their friends have visited—and what they thought of the information there. Because they trust friends more than they trust companies, they’ll lean on their network to make decisions about what they’re reading and buying. To add value, social networks will aggregate members’ activities and those of their network, collected on the members’ profile pages, merging these into messaging systems and newsfeeds. Users will not only control their communications with other sites, but also see what their friends are doing on the open Web.

4. Era of Social Context: As sites begin to recognize people’s personal identities and their social relationships, they will customize experiences based on visitors’ preferences, behaviors, and friends. This stage will enable more-intense social applications, allowing social networks to absorb features of email and to become a base of operations for everyone’s online experiences. Consumers will opt in to share this information—about friends, preferences, demographics, and history—with online communities and other sites in exchange for a more-relevant Web experience. This will build bridges between social networks, sites, and any other medium that can connect with these identification tools.

5. Era of Social Commerce: As social networks become the repository for identities and relationships, they’ll become more powerful than corporate Web sites and CRM systems. Communities will be the driving force for innovation. Because of this, brands will cater to communities, resulting in a power shift toward the connected customer. Versatile IDs will blend social sites and the Web into a single common experience. Users will control their identities and what they choose to expose. They’ll use collaboration tools to define how they want brands to serve them, and a suite of community tools to manage companies.

GROUP Y PARTNERS WITH NEMO ON ACTION SPORTS ONLINE MARKETING AND THE SOCIAL WEB EVENT
“Who Killed Social Media?”—A Panel Discussion On Social Media Vs. The Social Web

FOR IMMEDIATE RELEASE: Carlsbad, CA. – May 19th, 2009 – Portland, Oregon-based integrated marketing agency Nemo today announced their partnership with group Y of Carlsbad, California, to host a panel discussion in Portland on the evening of June 4th, 2009. The discussion will focus on incorporating and effectively implementing social web strategies in the marketing mix.

The June 4th panel marks the first nationally-produced event for group Y. Co-Founder and CEO at group Y, Elizabeth Randall commented, “We are very much looking forward to holding our first national group Y event at Nemo HQ. They are a perfect partner for group Y—not only as a result of our long-standing relationship with them, but because they truly understand the action sports and youth markets, and are constantly pushing the boundaries of creative marketing and online strategies. Nemo’s headquarters will be the ideal gathering place to tackle the ins and outs of social media as well as do some group Y style-socializing.”

Nemo’s Founder and GM, Trevor Graves added, “We’re excited to have the action sports industry at Nemo to learn about the Social Web. Our friends at group Y have helped set up an expert panel to explain what all the fuss is about. Using the Social Web to communicate one-on-one with our customers can help achieve the holy grail of brand loyalty.”

Included on the panel are Tony Welch, Web, Community and Social Media strategist from Hewlett Packard; action sports industry veteran Lee Crane, James Todd of Twine, Lead Information Architect at K2 Sports and creator of Ridertech, Matt Savarino, and Nemo’s own Dave Allen, founder of the music site Pampelmoose.com, Director of Insights and Digital Media and Community Director at Nemo and founding member of the band Gang of Four. The moderator Marshall Kirkpatrick, Vice President of Content Development, and lead writer for ReadWriteWeb, will navigate the panelists through the world of the Social Web as it is today, and where it will lead in the near future.

To register for the event, please click here.

About group Y
group Y is the original collective of professionals focused on Action Sports, Youth Marketing and Entertainment. Based in Southern California with a growing national reach, group Y boasts an active membership of the best and brightest these industries have to offer. Sharing insights from key decision makers at key brands, past speakers have included experts from companies such as Quiksilver, Burton, Oakley, MySpace, and ESPN. Through our events, outreach and on-line presence, group Y takes the work out of strategic networking and strengthens our entire industry in the process. Please visit us at www.groupYnetwork.com

About Nemo
Nemo means Nobody. Highly collaborative, integrated marketing that is media agnostic. The biggest ideas, the best context, and the deepest impact are all we’re concerned about as we build visionary brands. We use (or invent) whatever media and tools will resonate within a culture. “Does it change the game?” is our collective mission as we evolve interactive design, social networks, PR, environmental design, print design, photography, entertainment and original content.
For more information on Nemo click here.

For more information please contact:
Becky Singh
Communications
503-734-5094
becky@nemohq.com

Pampelmoose, Nemo, VON VON VON and a Lincoln MKS- Part 3 from Dave Allen on Vimeo.

The test drive continues as Von Von Von plays his ’slow music’ as we get the Lincoln MKS down to 3 MPH on the way back from the airport en route to Nemo.

This is becoming common news these days because of the ability to immediately update your followers via Twitter. Story from the Daily Telegraph.

“The playing out of major events in the world of blogs and social media is becoming an ever more familiar tale. Today’s plane crash just outside Schiphol Airport in Amsterdam broke first on Twitter, the popular microblogging service. Jonathan Nip, who lived near the scene of the accident, was one of the first to tweet about the crash. “Looking at a crashed aeroplane near Schiphol,” he wrote, just moments after the plane came down.”

From Travelution.co.uk found on Twitter from @alisamleo

What happened when a blogger decided to take on Ryanair

February 23, 2009

Here is an amazing tale from late last week, when an Irish freelance web designer/developer, Jason Roe [and Twitter], found himself involved in a extremely strange tête-à-tête with everyone’s, er, favourite low cost carrier, Ryanair.

It all started when Roe wrote a blog post about how he’d discovered a usability error in ryanair.com booking process.

In short, he says he found a bug in the system which allowed users to obtain a 0.00 charge for their flights.

There was some disagreement in the comments section as to whether it worked at the time. Roe claims it does.

Nevertheless, some people at Ryanair HQ decided to chip in. The comments are not what one would expect of a large company that has decided to engage with social media, to say the least.

This is just one of many from a succession of commenters under the ‘Ryanair staff…’ tag on the same post.

Crikey.

[NB: We have seen the IP addresses of the commenters and they all trace back to Ryanair HQ]

So, most people would say that the best method for dealing with a provocative post like Roe’s is to be measured and calm.

But then again, Ryanair – lest we forget – doesn’t exactly play by the same rules as others when it comes to dealing with customers, complaints, partners, etc.

[Read the full post - and it really is worth reading all the comments from Ryanair...]

Post by Kevin May on February 23, 2009 04:33PM
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