NARM 2009 State Of The Industry: Michael Masnick from NARM on Vimeo.

Mike Masnik of the Techdirt blog tells music retailers – relax, it’s not all doom and gloom.

Pic by Alicia J. Rose

A new one from Portland faves Viva Voce, and it’s a good one. Check it out.

Viva Voce – Devotion

Nemo friend, DJ/Producer/Mixer Tommie Sunshine gives his usual energetic and whacky touch to Imogen Heap’s Hide and Seek.

Imogen Heap – Hide and Seek [Tommie Sunshine's Acid Edit] Click or Right click to open with iTunes.

Leave it to Billboard Magazine, a scion of the fading music industry, to resort to old media tactics. This editorial on their web site is worthy of discussion but unless you happen to subscribe to the magazine for $24.95 a month you do not have the ability to comment. Clearly what happens as a result of this madness is that Billboard’s music business subscribers can hold up this editorial as a sign of “things aren’t so bad after all chaps…” and then continue to ignore the future of their business whilst looking backwards at the good old days. [Ironic note: check the image above and note the arrow in the right corner and the line 'Teen music spending drops.']

It’s not my ego nudging me to write that I can’t help thinking Steven Wilson is talking about my article, ‘The End of the Album as The Organizing Principle‘ when he sarcastically writes about ‘industry experts’ here – “Reports that CD sales continue to decline—they fell 14% in 2008 compared with 2007—have once again inspired a pundit-led roll call of the music industry’s dead and dying institutions: major labels, record stores, terrestrial radio and the CD itself, to name but a few. Recently added to the obituary page is the album itself, thanks to industry “experts.” However, I’m happy to say that the reports of the album’s death are greatly exaggerated.”

I am pleased to say I don’t consider myself an ‘industry expert,’ at least not a ‘music industry expert.’ Although I have had a long career as a professional musician [Gang of Four, Shriekback] and have run record labels etc, I would rather be remembered for jumping feet first into the future of music by joining eMusic.com as GM in 1998.

Unfortunately Wilson’s editorial completely ignores what is actually happening at the MP3 stores that he mentions – Amazon MP3 Store and Apple’s iTunes – music fans are buying more single tracks and not so many albums. He recognizes that the vinyl album is making inroads into the market place once again but he misses the point about the end of the organizing principle whilst admitting that people don’t have the attention span these days – “When the computer becomes a listener’s main source of listening to music, it’s hard to focus for 40 minutes, let alone 70.” It’s not about the computer Steven, it’s all about the Cloud and what Rio Caraeff, EVP of Universal Music’s eLABS understands when he says “the browser is the new iPod.” The browser is everywhere on almost all mobile devices, millions of them around the world – and users are not listening to album after album on them, most likely they are listening to their own playlists.

And here’s Wilson’s killer ‘make the recording industry feel better’ moment – “…. the argument that technology killed the album is a diversion—the mere availability of downloadable music is irrelevant to the question of the format’s viability.” The part of that statement that I have bolded out is simply an idiotic statement.

Technology doesn’t kill anything. In fact it moves things forward. For artists, technology and the advent of almost ubiquitous broadband has brought unparalleled freedom of expression. I wrote in my article, with regard to the early technologists who devised the album-length organizing principle, that – …..musicians and bands were not part of that decision in the first place then why would they complain of what modern technology now brings – their craft has been unchained from early technological limitations and they now have endless amounts of time and bandwidth to spread their creative message far and wide; along with unfettered artistic control.

I also wrote –
How music was delivered used to be in the hands of the few – bands, concert promoters, record companies and their retail distribution companies, radio, and video shows such as MTV. In tech-speak this system embraced ‘push’ – we the mighty and powerful will “provide you” [at a price determined by "us"] with access to our treasures when “we” feel like it. These days that system is rapidly breaking down as music fans now ‘pull’ what “they” want to listen to.

Control has moved from the few to the millions of many. Dull labels and dull bands offering dull, flat, non-experiential product – e.g. a CD, will go the way of the CD as it goes the way of the Dodo. Consider what Cirque Du Soleil provides as an experience compared to Barnum and Bailey’s circus. Or Burning Man compared to your average music festival. Even the Las Vegas Beatles-themed show ‘Across The Universe’ wipes the floor with most rock concerts these days.

If these ideas and opinions, not to mention the debate around them, are ignored, then the recording industry and Billboard Magazine will definitely follow the CD into extinction…

Radiohead’s ‘Down Is The New Up’ is no longer an ironic title – take a listen. Radiohead – Down Is The New Up

Found on The Music Slut.

Portland electronic duo, Little Hunks

Social Cache is but one window into the world of Nemo HQ. The multi-talented Nemo designer, fashionista and blogger Nubby Twiglet and myself post up to Social Cache as often as time will allow between posting to our respective blogs NubbyTwiglet.com and Pampelmoose. The Nemo blog world also includes StudioNemo and Roger Bridges’ Strange|Beautiful and all these blogs feed the Nemo cultural hopper.

Another spin-off is the Pampelmoose New Music Hour that airs twice a week on 94.7FM KNRK, Portland’s biggest alternative radio station. The show is dedicated to bringing the on-air audience as much of the best new music we can squeeze in to an hour as well as playing as much local Portland music as we can. All the songs are then posted to Pampelmoose and archived for streaming or downloading.

This is the final 2008 Pampelmoose edition of the New Music Hour on Portland’s 94.7FM and it’s time to take stock of all the great music that I’ve been able to play from Portland’s vibrant music scene. I have 14 songs from some of Portland’s finest. They are by no means ranked in any order, nor are they songs necessarily from ‘08 releases, just a selection from many songs that I could have played. The choice was difficult but having room for only 14 bands forced my hand. To those that didn’t make the list be assured that in ‘09 you will be played on the show and maybe the list will be longer next year and I can accommodate more bands…just keep the great music coming.

Hockey – Song Away
Starfucker – Holly
Little Hunks – Came To Party
Lackthereof – The Columbia
Holy Sons – The Feral Kid
Peter Broderick – With The Notes In My Ears
The Mint Chicks – 2010
Red Fang – Reverse Thunder
The Shaky Hands – We Are Young
James Low – American Dream
The Wherewithals – The Point
Bark Hide and Horn – Change It
Loch Lomond – Blue Lead Fence
Microfilm – Fox And His Friends

Stream or download all the previous Pampelmoose 94.7FM shows here.

Moving towards ‘feels free’ while further devaluing music.

A press release arrived within the email pile today and it trumpeted this – Nokia launches pioneering ‘Comes With Music‘ digital entertainment service. New service offers customers unprecedented freedom and value. EMI Music, independents and music publishers join offering.

Let me take a deep breath here……ok. There’s nothing but hyperbolic exclamations here. I have to ask, why does the music industry continue to shoot itself in the foot? And why, via their mouthpiece the henchmen of the RIAA, do they continue to whine over falling music sales when they happily embrace giving away music? Perhaps the labels and publishers were happy to receive bucket-loads of cash to license their music in return for allowing Nokia to train young folks in the art of always getting music for free!!?

Nokia announced the debut of its pioneering Comes with Music digital entertainment service, which offers consumers a new way to discover and enjoy music. Customers who buy a Comes With Music device will be able to explore and enjoy a diverse catalog of music of international and local artists with unlimited access to millions of tracks for a year, keeping the music once the year is over and revolutionizing their digital music experience.

Dear Nokia, consumers have been discovering and enjoying music for years, for free, via the internets. That’s why music sales are down. It’s nice to see that you are helping to make more free music available to these consumers though.

“Comes With Music sets a precedent for consumer value and convenience that the rest of the digital entertainment industry is already copying,” said Tero Ojanperä, executive vice president and head of the Nokia entertainment and communities business.”

Consumer value and convenience = internet. Otherwise that’s just marketing double-speak.

“Trying out a music recommendation is spontaneous as customers can download without worrying about the cost of an album or a track – the freedom and simplicity of the service is unparalleled.”

See above.

Comes With Music gives you unlimited access to the millions of tracks in the Nokia Music Store and the music is all yours to keep – because it’s not a revolution unless you get to keep your music.

WOW!

“With the launch of Nokia’s Comes With Music, fans now have a new avenue to find and enjoy music from EMI’s catalogue, and our artists have a powerful new way to reach their fans,” said Douglas Merrill, president, digital business, for EMI Music. “By encouraging music discovery in an innovative and consumer-friendly environment, Comes With Music will continue to push experimentation in the digital music industry.”

Experimentation in the digital music industry – fancy that? Only 10 years too late…

The winners here are Nokia [enhanced phone sales] and music lovers [more free music]. The losers are musicians and songwriters [believe me, my royalties on digital sales are miniscule] and the record labels [training kids to get music for free is so 1998...]

L.A. gets its party on.

Nike Sportswear at The Montalbán Presents
Justice
A Cross The Universe
Directed by Romain Gavras, So-Me and Justice

West Coast Premiere
Friday, October 31, 2008

Nike Sportswear at The Montalbán is proud to present the West Coast Premiere of A Cross The Universe. Extraordinary meets the unexpected in A Cross The Universe, which follows Grammy-nominated French duo Justice as they embark on their second U.S. tour. Co-directed by multi-award winning directors and intimate friends of the band, Romain Gavras (”Stress” director) and So-Me (”D.A.N.C.E.”, “DVNO”), the film documents every second of the three week tour that translates into surreal, weird, horrendous, fascinating, and paranormal moments that are not only about how cool Justice’s live shows are, but are about the extraordinary things that can happen when a bunch of French artists are dropped in dreamy America. A Cross The Universe debuts on Friday, October 31, 2008.

The premiere for A Cross The Universe will feature an introduction by Busy P and Justice. Following the film will be the official launch of the Busy P x Nike Air Force 1 sneakers from 1WORLD collection. The DVD and Live Audio CD for A Cross The Universe will be available in stores everywhere on December 9.

Friday, October 31, 2008
6pm: Opening reception with cocktails courtesy of Belvedere Vodka
7pm: Film Premiere introduced by Busy P and Justice
8pm: Busy P x Nike Air Force 1 Sneaker Launch

Tickets are available on a first come, first served basis. For more information, visit the concierge desk at Nike Sportswear at The Montalbán, Nikesportswear.com, or flux.net.

Justice – DVNO [MP3]

Simple user interface, giant database of videos, easy search that works…and all built on the back of free content handed to them by the recording industry. Ha!

MTV Music

This is a beta version of the trailer for Spooky’s Birth of a Nation re-work

I spent last week traveling coast to coast with a stop at the SanFran MusicTech Summit as a panelist, a visit to Venables Bell to make a social media presentation, then on to NYC to speak on a panel at the CMJ Music Conference. Both panels covered social media but the audiences in SF and NYC were wildy disparate – music technologists at one and college students and musicians at the other. I intend to follow up this post with one about the SF visits but first I wanted to write about my fellow panelist at CMJ, the artist Paul D. Miller aka DJ Spooky.

Paul D. Miller is an artist who embraces the current fractured cultural landscape with abandon. A DJ by nature he is used to mashing, mixing, beat-colliding, deconstructing and rebuilding. He resists the idea of boundaries, everything in his world can be re-booted, shaped and formed anew. He is multi-disciplined and multi-genre. As a musician he regularly tours the world giving away thousands of copies of his CD remixes as he goes. He’s a writer whose latest book, ‘Sound Unbound – Sampling Digital Music and Culture‘, is a collection of essays from the likes of Steve Reich, Bruce Sterling and Simon Reynolds; it is of course accompanied by a free CD of avante-garde music.

DJ Spooky(l) and Dave Allen(r) at CMJ Oct 08

His latest work is “Rebirth of a Nation” – remix of D.W. Griffith’s 1915 film “Birth of a Nation.” – literally a movie mashup that Miller has ‘remixed’ and re-purposed into a 21st century take of that classic movie by adding contemporary clips of social unrest and cultural upheaval seen through Miller’s particularly modern lens.

Miller describes in his own words the process of his work:

“Like an acrobat drifting through the topologies of codes, glyphs and signs that make up the fabric of my everyday life, I like to flip things around. With a culture based on stuff like Emergency Broadcast Network hyper edited new briefs, Ninja Tune dance moguls Cold Cut’s “7 Minutes of Madness” remix of Eric B and Rakim’s “Paid in Full” to Grandmaster Flash’s “Adventures on the Wheels of Steel” to later excursions into geographic, cultural, and temporal dispersion like MP3lit.com – contemporary 21st Century aesthetics needs to focus on how to cope with the immersion we experience on a daily level – a density that Sergei Eisenstein back in 1929 spoke of when he was asked about travel and film:“the hieroglyphic language of the cinema is capable of expressing any concept, any idea of class, any political or tactical slogan, without recourse to the help of suspect dramatic or psychological past” Does this mean that we make our own films as we live them? Travelling without moving. It’s something even Aristotle’s “Unmoved Mover” wouldn’t have thought possible. But hey, like I always say, “who’s counting?””

Miller is a 21st century digital/analog mash up artist. He soaks up culture and remixes and re-purposes it every day. Nothing is sacred, everything is up for grabs. His work belies the efforts of those who embrace online social networking as something “new” brought to us by “new” technological tools. Miller’s work is an antidote to that wrong-headed thinking. In a world that is populated by digital youth there are already hundreds if not thousands of younger versions of Miller creating mashed up works every day. Their numbers grow daily.

Before the end of this decade these young artists will constitute a digital tsunami that will sweep aside current social media and social networking conceits.

Uupdate: Here’s a link to the site for RIP: A Remix Manifesto, where Web activist and filmmaker Brett Gaylor explores issues of copyright in the information age, mashing up the media landscape of the 20th century and shattering the wall between users and producers.

Pic from HuffingtonPost.com

I have been an enthusiastic user of Amazon’s MP3 Store ever since it launched. The store challenges the hegemony of the Apple iTunes Store which is the front runner because of savvy marketing and the superior hardware that is the iPod, but there is no reason that music lovers shouldn’t be able to gather up music from other sources whilst reaping the benefits of DRM-free MP3s; people need to be educated about Digital Rights Management or DRM and obviously it isn’t in Apple’s interest to do that. *See footnotes for explanation about DRM.

Here’s the rub – MP3s purchased from Apple’s iTunes store can only be played on an iPod or a computer authorized by the user to play those MP3s, they can not be transferred to other devices. *See footnotes on how to work around Apple’s DRM. Locking down the music to Apple devices is the technological equivalent of the buggy whip manufacturers back in the day, getting laws passed to ensure that anyone driving a Model T Ford had to have someone walk in front of the car to warn pedestrians of its approach….

Steve Jobs has long maintained that the decision to go with DRM in the first place was because the major record labels demanded that their music files be protected. Critics have long pointed out that it is in Apple’s interest to use DRM to lock the music to the iPod as all of Apple’s profits are in the hardware not the content. And now that Amazon has opened its MP3 download store offering major label music at twice the file size, 256kbs to Apple’s 128kbs, and at prices cheaper than iTunes, Jobs’ argument is beginning to wear thin. *See footnotes for an explanation of MP3 file sizes.

And now comes the G1 Android-based phone, every one of which includes Amazon.com’s DRM-free MP3 store pre-loaded. The G1 users may have never understood the benefits of DRM-free songs and they may never have heard of Amazon’s MP3 store, yet it is not a stretch to imagine that once they use the Amazon service on the phone and realize they can move their music downloads freely and easily across all MP3-playing devices it will make them look askance at the iTunes store.

The Amazon MP3 Store works seamlessly with the iTunes application too so there’s no worry of having to use another application to play MP3s. Upon download of MP3s from Amazon its downloader populates the songs into your iTunes folder, it’s that simple. After that if you own a Zune or an iRiver you can simply sync the device up and the MP3s will appear just as they do on an iPod – you no longer need an iPod to play MP3s unless you have purchased MP3s from iTunes with DRM… Once public awareness spreads of the benefits of DRM-Free files, [no doubt by word of mouth as it is not a media-driven story,] iTunes may have to think again about using DRM.

* About DRM

DRM is short for Digital Rights Management. From Wikipedia – Digital rights management (DRM) is a generic term that refers to access control technologies used by hardware manufacturers, publishers and copyright holders to limit usage of digital media or devices. The term is used to describe any technology which makes the unauthorized use of media or devices technically formidable, and generally doesn’t include other forms of copy protection which can be circumvented without modifying the media or device, such as serial numbers or keyfiles. It can also refer to restrictions associated with specific instances of digital works or devices. Digital rights management has been and is being used by content provider companies such as Sony, Apple Inc., Microsoft and the BBC.

* How to remove the DRM from an iTunes purchased MP3:

Simply create a new playlist in your iTunes application. Drag the purchased album or any individual purchased tracks to the playlist. Click ‘Burn CD’ and insert a blank CD-R. After burning the CD click ‘Import CD’ after ensuring that you have set the preferences for importing to ‘MP3.’ The newly imported songs from the CD are now all DRM-Free MP3s. After successfully importing from the CD you can either delete the original MP3s with DRM or keep them for back up.

* An explanation of MP3 file sizes.

In the iTunes applications preferences click on ‘General’ then ‘Import Settings.’ Select ‘MP3 Encoder’ then click on ‘Setting’ below. You now have a choice of file size settings. Apple tags the settings Good Quality – 128kbs, High Quality – 160 kbs and Higher Quality – 192 kbs where the number of kbs refers to the kilobit size of the MP3 file. The higher the number the better quality of the MP3 file for playback. You can also select a custom setting to go higher still. Some people argue that 320kbs is near-CD quality for instance. Apple’s iTunes Store offers downloads at 128kbs while Amazon’s MP3 Store offers files at 256kbs, twice the size in other words.

We seem to have dropped into a musical theme over the weekend and with that in mind I wanted to point out a post that David Byrne wrote on his blog. As you can see above he is pondering the idea of less press and pr and more online discovery. I believe Byrne is doing the right thing as there will be plenty of buzz around a new Byrne and Eno album on the blogosphere. And Byrne and Eno are both influencers and trusted sources. Those two elements alone will help any PR 2.0 campaign gain traction. I posted a slide show about PR 2.0 here, and also wrote an essay about Social Media, Blogs and Advertising which can be found here. Meanwhile I’m looking forward to spreading the word on the new Byrne and Eno album, Everything That Happens Will Happen Today. You can hear a cut from the new album and download it too. Click Here.

Happy Prescriptions “Thought it’d lead us..”

Getting it right, getting exposed. A comment on the Girl Talk post, left by a user named ‘Natron’ led me to a web site for Happy Prescriptions, no doubt the web site for said ‘Natron’ who it turns out is a Portland musician. Another click of a hand [you have to visit the site to get that] led me to Happy Prescriptions MySpace where I found the video above. There’s also a free MP3 ep there. Circle complete.

Girl Talk live in Detroit. Photo – Christos/Detroitartist.org

Gregg Gillis is more well known as the musician Girl Talk. And he believes very strongly that he is a musician and not, as many people have called him, a DJ. If you haven’t heard his work you might wonder why there would be any issue for Gillis but upon hearing his craftily designed songs you will notice that each track is made up of many short snippets of samples of songs that you know you’ve heard somewhere else. On his recent album, Feed The Animals, that he released online Radiohead-style on Illegal Art he told the New York Times that it includes more than 300 samples and that he estimates that each minute of “Feed the Animals” took him about a day to create. That’s a lot of days.

More importantly though his preferred method of “song writing,” i.e. using riffs borrowed from other people’s work puts him front and centre in the debate over copyright law and fair use. His stance is that he is using such tiny samples of other people’s work that he argues his actions are protected under fair use. Not all legal experts agree but so far he has avoided the threat of litigation.

As a musician [I am a founding member of the UK post-punk band, Gang of Four] with my own copyrights I share his stance as I believe that copyright laws have become far too stringent and are now limiting artists’ abilities to be creative. Many people would like to see the law relaxed in certain areas to allow more creativity to spring forth. One area that definitely falls under the term known as gray is the practice of creating mashups. A Mashup in the musical form is exactly what Gillis is doing, literally intermingling or layering beats and samples from various songs on top of and into each other. The end result is surely a completely new work. As Wikipedia puts it – a mashup is a digital media file containing any or all of text, graphics, audio, video, and animation, which recombines and modifies existing digital works to create a derivative work.

Any digital media is open to the process of mashing, and just like a collage, where found images are most commonly rendered onto a canvas, the end result of this creative process should be considered a new original work. There should be no threat of litigation for artists such as Gregg Gillis who create these new works of musical digital art. Go here to hear Gillis in action as Girl Talk and see how many songs you recognize.

In that spirit I post here a mashup that I recently created in collaboration with the musician Jon Ragel who goes by the moniker Boy Eats Drum Machine. Rather than sampling we decided to actually perform the mashup by playing live in the studio on top of sampled drums. The song borrows parts from the artists Talking Heads, Aaliyah, Van Halen and The Cure.

BEDM feat. Dave Allen – Talking Heads/Aaliyah/Van Halen/Cure Mashup [MP3] Click to play, right click to download.

It seems that the powers that be at Facebook and their archenemies over at the record labels need to hurry up and reach agreement on what is Fair Use when it comes to posting videos online. I received yet another lovely notice from Facebook today about “possible infringement” not “actual” but “possible.” Read on -

Notification of Alleged Copyright Infringement
We have removed your video entitled “Cut Copy, party at Dave’s, Nemo puts up the posters” uploaded at 2:23pm April 29th, 2008. We did this because we learned that your video might include copyrighted material owned by a third party, such as a video clip or background audio. If you are the copyright owner, or have permission from the rights holder to upload and distribute this material on Facebook, you may file a counter notice of alleged infringement by following the link below.

The Facebook Team
copyright@facebook.com

So lets refer to the video from the Electronic Frontier Foundation that spells out our rights under the DMCA rules.

Here’s the story behind the video that was taken down. The Australian band, Cut Copy, and their manager Neil are friends of mine. I invited the band to dinner at my house in Portland prior to their show in town. We had a good time, we shot video, I edited it and posted it. Seemed harmless enough but clearly not. I have filed a counter claim with Facebook so we’ll see how that goes. And someone should let Universal Music know that I fed Cut Copy dinner that night too….I’ll send Universal a bill… Watch another video from the same night here.

Related Post: How YouTube Could Make Some Money with Viacom

My good friend Brian Zisk, the man behind the always interesting SanFranMusicTech Conference, has announced the next gathering. It will be back at San Francisco’s Hotel Kabuki on October 20th. There are early bird tickets currently available through August 8th which you can grab here. I will be there as a panelist along with the following folks:

Bob Heyman – Mediasmith, Chief Search Officer
Steve Jang – imeem, CMO & Head of Business Development
Ethan Kaplan – Warner Music Technology, VP
Rachel Masters – Ning, VP of Strategic Relationships
Jack Moffit – Speeqe, CEO / Chesspark, CEO & Lead Developer / IceCast Streaming Media Server, Creator / Xiph Foundation, Co-Founder
Sean O’Connell – Music Allies, Founder & CEO
Dave Ulmer – Motorola, Sr. Director Multimedia Products and Services
Carnet William – Sprout, Co-Founder & CEO
Brian Zisk – SanFran MusicTech Summit, Executive Producer / Future of Music Coalition, Technologies Director

John Mellencamp, free songs via Vanity Fair

Thinking about social advertising and targeted marketing perhaps we should take a leaf out of the book of the rock stars. The biggest story last year in the music world was how Radiohead bucked the recording industry’s distribution and marketing system and gave away their new album. The short story is that they simply told their fans that they could go to a Radiohead web site and pay whatever they liked to download the album, with $0.00 being an acceptable amount. It was an extremely successful campaign – not only did most people pay for the files but the band received unprecedented amounts of positive media coverage around the globe.

Other bands have followed the model not least Trent Reznor and his band Nine Inch Nails. The band released a limited edition 2,500 units of a coffee table book that included multiple CDs and DVDs. It was exquisitely packaged, signed and numbered and cost $300.00. It sold out in two days.

I believe this form of social marketing could serve as a model for companies that have customers who are literally fans of their products. And I don’t mean Apple.

If we think of the bands mentioned above as companies that sell product then we can take a look at what these companies have been doing to increase sales of their product. Here’s what they do online:

01. They have blogs to which actual band members [think executives] post regular updates.
02. They ensure that the blogosphere is alerted to any new and breaking news or important posts.
03. They offer early access to special offers and discounts for their customers loyalty.
04. They give away free samples of their product.
05. They are active in their customers communities.
06. They never push unwanted messages to their customers.
07. They ask their customers to interact directly with their product through competitions.
[Both Radiohead and Nine Inch Nails had remixing competitions where they made tracks available to their fans for that purpose.]
08. They allow sharing of their products amongst a community.
09. They work closely with influencers.
10. They openly discuss their problems with their customers and allow negative comments to remain on their blogs.

Number 11 in my list would include the fact that they have dedicated staff working on this online communication 24/7.

These “companies” also use printed media to their advantage too. John Mellencamp has hooked up with Vanity Fair magazine to get two free song downloads into the hands of his fans. This is a win-win for both parties. Here’s the link if you fancy grabbing the songs.

It’s not often I come across a major musical artists’ web site and find that I can say to myself – “these guys got it right.” Today I visited John Mayers site and although I’m not a fan of his music the site is a great example of how to get the message across simply and elegantly while giving his fans the ability to interact on many levels. The tie-in with Blackberry is genius too. The Blackberry micro-site just spreads the Meyer messaging and interactivity far and wide by offering exclusive Meyer content – audio, video, pictures and more.

John says “hi.”

John Meyer has a blog and he seems to use it, at least I hope it’s him because the most egregious offense is having someone else blog for you. I’m going to keep checking back on this one. In fact there are multiple blog links on the home page. This one is written by “Scotty” who may be in the band or may be the T-shirt vendor, it’s hard to tell. The blog focuses on the new T-shirts – “A collaboration with Loomstate – a completely organic, sustainable tee. Very limited… We only made 587 of the shirts, each hangtag is hand-numbered.”

And there’s even a place to send in your encore requests for the shows you’ll attend. Customer happy time I reckon. And client happy too, Blackberry made a wise choice sponsoring this musician.

Credit: Mayer web link found on the Mediapost blogs.

The news today is that Proctor and Gamble is getting into the music business. Just as Starbucks is going in the opposite direction and exiting the CD sales business, more brands are jumping in to fill the void left by the collapse of the CD retail store business. Music sales in the UK were once again down 11% over the same period in 2007.

For the labels, attention from product companies is a good thing. I see the logic here. CD sales are plummeting and online sales are not filling the void, a company comes along that wants to license the record label’s music to promote a brand and it appears that a match has been made in heaven. Rhianna had a lot of success this way working with Totes Isotoner to help them improve sales of umbrella’s. Umbrella was the title of her hit song, I wrote about her arrangement with Totes here.

Proctor and Gamble, and other companies using music to promote their brands, are jumping in deeper though:

“At a time when online file-sharing is rampant, record stores are closing and consumers are buying singles instead of albums, getting into the music business might seem like running into a burning building. But as record labels struggle to adjust to a harsh new digital reality, other companies are stepping up their involvement in music, going far beyond standard endorsement contracts and the use of songs in commercials. These companies — like Procter & Gamble, Red Bull and Nike — are stepping outside of their core businesses to promote, finance and even distribute music themselves.”

I believe all of this extra-curricular activity by these brands may pay off for them in the long term. The music fan has shown her willingness to buy music online although only singles, not albums. Album sales are no longer the preferred format. The labels created this nightmare for themselves when they scrapped the single as a sales format. They blamed their losses on file-sharing online but they ignored their own disastrous moves in the market place. They weren’t listening to their customers. And then they began to sue them. Even Apple can’t persuade music fans to buy albums.

There is a lesson here though and it is one that Starbucks learned the hard way. Brand and product companies should not get too deep into the music sales business. The P&G deal with Def Jam may work well as it is a joint venture where presumably each side does what they do best – Def Jam runs the label side, P&G markets its product with Def Jam music and pays for everything.

I discussed the following issue in a recent post: To the music fan music becomes cheapened by being used as a commodity to sell products. The artists behind the music have their celebrity enhanced and they then go on to use their brand to sell more products. Music fans understand that music is now a commodity and refuse to pay for it. The music industry and the artists both complain that no one pays for music and to account for the decline in sales accuse us of stealing it online. The commodity is over-priced; no one is buying it.

Unless you are a brand with a product to sell.

I’ve been a proponent of the Long Tail theory since stumbling upon Chris Anderson’s blog of the same name. Reading the book affirmed some thoughts I’d had about how certain niche products found a life online that they most certainly would not have found in a regular bricks and mortar retail outlet.

Granted, because of my background in online music distribution the theory immediately appealed to me. I saw it as an idea that would help unlock the gatekeepers stranglehold over the discovery of music either as CDs or legal music files. Those gatekeepers being terrestrial radio, the record companies and online music retailers such as iTunes who wrapped their music files with DRM.

A simple explanation of the Long Tail theory is that the internet gives us unparalleled access to more products across the “tail” and doesn’t just expose us to those mass products at the “head.” It suggests that people are willing to search and pull a song from say, Tortoise, an alternative music outfit that sells modestly, rather than sit back and be bombarded by iTunes trying to sell them, or push, a song from Coldplay. As the theory goes, Tortoise could make a living selling its music vertically in its slice of the tail.

Like any good theory it is open to question and discussion. This is where Anita Elberse steps in with her article in the Harvard Business Review entitled ‘Should You Invest in The Long Tail?’ Meanwhile Chris Anderson has been gracious enough to accept the challenge to his theory by responding to it on his blog.

I need to spend time with the article as it is not only lengthy but includes a lot of data and links to sources, as well as concluding with advice to different businesses on how or not to include the Long Tail in their marketing efforts. Anderson’s responses will take some digestion too. Perspective and insight is required before comment. That’s why it’s frustrating to me that people like Lee Gomes of the Wall Street Journal’s Portals column has jumped in gleefully accusing Wired magazine [where Chris Anderson is Editor-In-Chief] of having a “template” where they “take a partly true, modestly interesting, tech-friendly idea and puff it up to Second Coming proportions.”

Gomes is of course allowed his opinion of Wired magazine articles but I wonder if he has really had time to read and digest Elberse’s paper as well as study Anderson’s responses. It’s also odd that he blames bloggers for “talking up the theory, which is no wonder considering how it held out the promise that even the most obscure among them could win a robust audience.” As a columnist for the WSJ he has been happily debunking the Long Tail theory since it inception as he did in this article from July 2006. Is he more fearful of the Long Tail theory or of the bloggers who may gain audience share along the tail away from the WSJ head?

Whatever the outcome of the debate between Elberse and Anderson I doubt that there will be immediate agreement on the benefits or not of the Long Tail. One things for sure, it is way too soon to be joyfully jumping upon its supposed grave.

The Tower of Babel

Cities live and breathe. As I wrote in a post last week on Social Media, cities are no more artificial [technological] than the hives of bees. As we go about our daily lives [mostly unconsciously,] we psycho-drift from block to block through neighborhoods that we know well, in amongst communities that have been drawn together by like-minded people. Think East Village in Manhattan, Venice Beach in Los Angeles, Camden Town in London, Pigalle in Paris – and here in Portland, the Pearl District.

Where we tend to live and work is often amongst communities of like-minded people, unless, as in the USA, one lives in a far-flung exurb and commutes for hours to work. Over centuries we have moved as a species from the rural countryside into large urban centres. As we have done so the ‘idea’ of the city sprang up. Throughout different periods in history, planners and architects have had differing ideas about how to cultivate urban living arrangements. There has been some success and much failure.

As James Kunstler writes in his book, The City in Mind, – “[the] nation’s massive suburban build-out was an orgy of misspent energy and material resources that squandered our national wealth and left us with an infrastructure of daily life that, left as is, has poor prospects in the new century.” Kunstler points out that as global warming, oil depletion and other epochal disorders are upon us, we must reconsider what is a ‘city.’

He argues that one of the chief side effects of the move to suburbanism is “the cultural destruction…especially the loss of knowledge, tradition, skill, custom and vernacular wisdom in the art of city-making that was thrown in the dumpster of history….”

A city is not just a series of streets and avenues with buildings on either side, a city is people, culture, society and the networks that form to bind those societies together into communities. The suburbs were literally a dream, an idea that General Motors had of a drive-in utopia in its plan for a World of Tomorrow. Kunstler goes on to point out the folly of the “Edge City,” a term coined by the writer Joel Garreau. Kunstler says “I essay to show how Atlanta took the urban model of car-crazy Los Angeles to its most ludicrous, and in my view, terminal stage. With Atlanta, you can forego agonizing over the future, because the present doesn’t even work there.” As he points out “our human ecologies – namely our towns and cities – remain devalued, depopulated and decivilized.”

In America we prefer landscape over urbanism. What then now as our dependence upon oil, refined as gasoline for cars that transport one person at a time from these suburbs to the cities, proves the folly of these far-flung suburbs? Will we see a move toward urban vitality? A migration back to the city?

Government spending at any level, state or local, does little to help. We need to “nurture the unplanned civic engagements that make mixed-use city life so appealing” – writes Douglas Rae, the Richard Ely Professor of Management and Professor of Political Science at Yale University, in his book, City; Urbanism and Its End. “Small scale retailing, neighborhood clubs, informal enforcement of sidewalk civility and new urbanist design may be the keys to the future.”

I agree with Rae on the idea of “nurturing unplanned civic engagements” as he puts it but that’s as far as I would go. The rest of his thought sounds like the issue of we humans being in control of our destinies again, trying to have the answer that is beyond nature, beyond what we actually do when we congregate in cities. Our desire for urban centres always seem to be about ‘order’ or ‘cleanliness’ and ‘organization.’ So on one hand we have the thinkers – the planners and the architects, and on the other – the citizens who actually inhabit the space that we call city. What we might call the ‘Few and the Many.’

Alongside a piece by the New York Times film critic, A.O.Scott, called Metropolis Now, where he writes about the idea of how yesterday’s film sets became today’s cities, there is a sidebar that takes some lines from Fritz Lang’s 1927 film “Metropolis” – “The minds that had conceived the Tower of Babel could not build it. So they hired hands for wages. But the hands that built the Tower of Babel knew nothing of the dream of the brain that had conceived it. One man’s hymns of praise became other men’s curses.” There’s that word again, dream.

We humans dream. We dream of controlling nature, we dream of saving the earth, we dream of organizing our cities. Those dreaming deny the fact that cities live and breathe. Not the concrete architecture, not the buildings – the people that inhabit them. When someone talks of Rome having a ’soul, a feeling’ they are misinterpreting the difference between the city and its cultural makeup; people can be said to have souls and feelings, we ‘know’ this – buildings don’t have soul and feelings.

As Fernando Pessoa writes – “Only if you don’t know what flowers, stones and rivers are can you talk about their feelings. To talk about the soul of flowers, stones and rivers, is to talk about yourself, about your delusions. Thank God stones are just stones, and rivers just rivers, and flowers just flowers.” We dream and we delude ourselves.

Richard Florida, author of The Rise of the Creative Class dreams of organizing urban centres [which he correctly identifies as 'place'] around the idea of a mythical “creative class” who are bound by the idea of the “three T’s,” Technology, Talent and Tolerance. This dream involves cities having a strong technology base, a “creative” class as he calls it, and a strong gay community. And of course the idea he spins is that to grow a city’s economic base it should invest in nurturing the “three T’s.” Once again – The Few and the Many. Planners and architects can no more decide what a city’s culture will be than we know that a stone has feeling.

The fabric of a city is its population. Like a bee hive [architecture] or an ant colony [social network], natural rules of engagement spring up through the daily interaction of those who inhabit a city. They commune. They gather in tribes in their ‘places.’ They share information, ideas, things they like. They become less ’selfish.’ They are city.

As John Gray writes in Straw Dogs – “Anyone who wants to escape human solipsism should not seek out empty places. Instead of fleeing to the desert, where they will be thrown back into their own thoughts, they will do better to seek the company of other animals. A zoo is a better window from which to look out of the human world than a monastery.”

Most large cities have a zoo.

Listen to and download Psycho Drift. Shriekback – Psycho Drift

For references –
References:

James Howard Kunstler – The City in Mind. Published 2001 by The Free Press.
Joel Garreau – Edge City
Douglas W. Rae – City; Urbanism and Its End. Published 2003 by Yale University Press.
Richard Florida – The Rise of the Creative Class. Published 2002 by Basic Books.
A.O.Scott – Metropolis Now. Published in the New York Times magazine June 6th 2008.
Fritz Lang – Metropolis
Enrique Peñalosa – Man With a Plan. Published in the New York Times magazine June 6th 2008.
Fernando Pessoa
John Gray – Straw Dogs. Published 2002 by Granta Books.
Solipsism
Shriekback – Sacred City [Compact Disc]. Released by World Domination Records 1992.
Barry Andrews – Lyrics to Psycho Drift.
Peter Carey – 30 Days in Sydney.

The back cover of the Damaged Goods EP

On June 18 I spent an afternoon with the University of Oregon’s philosophy department class presenting a talk on Gang of Four and our place in the “creative, potentially transformative popular music pantheon.” It was fun. As a band our achievements are well known, mainly in critical circles, but also from the few thousand passionate hard core fans who continue to hang on dearly to their vinyl copies of ‘Entertainment!’ For a band that didn’t sell very many albums we continue to draw new listeners and thought leaders to our music. Hence the invite to speak today.

It was fun taking questions from the students, and very good questions too, about our lyrics, our political stance, how we messaged through our music. We also discussed where music is going and how will musicians be able to make a living. The students appeared to take to heart my idea that musicians are no longer in the music business, they are in the T-shirt business.

As I researched for the talk I came across the Damage Goods EP ripped from vinyl and made available as a download along with a hi-res file of the back cover. 30 years ago, on June 28th and 29th 1978, in Cargo Studios just outside Manchester England, the original Gang of Four line-up recorded the EP. Two days, live recording, minimal overdubs, recorded and mixed. Three songs – Damaged Goods, Armalite Rifle, (Love Like) Anthrax.

It’s amazing to listen to today [the students loved it.] The disarming, sprawling charm of the non-production stands out. Performed basically live this version of Damaged Goods seems now perfect – unhurried, raw, prickly guitar, Jon sounding like he’s just yelling in a room. I’m glad I never trust my memory.

Dave Allen, Director, Insights & Digital Media, Nemo Design

Gang of Four – Damaged Goods (EP version 1978)

Damaged Goods 3 song EP Click, right click or control click to download. It’s a 12mb zip file and it includes a hi-res back cover image.

Obama’s viral timepiece.

These days the advertising and marketing world is all abuzz with phrases such as – Social Media, Social Advertising, Facebook Ads, Mass Media Networking Advertising…..etc, etc.. In the last two weeks I have been a panelist at the L I S A seminar in Portland and the Hawaii MusicTech Conference in Honolulu. L.I.S.A., which is an acronym for Lessons In Social Advertising, was aimed at marketers and advertisers who [for some reason] don’t understand social networks or haven’t yet worked out how to advertise effectively to them. It focused on topics such as ‘What is social advertising?’ and ‘How do you get young people to recommend your brand?’ The Hawaii MusicTech panel discussed how musicians could effectively use social networks such as Facebook and MySpace to reach an audience and communicate with them.

Two sides of the table as it were. One group wants to advertise, or push, their messages to a mass audience, while the other wants to create a network of like-minded people who hopefully will pull content such as free MP3s and then “evangelize” on behalf of the musicians by spreading messages by electronic word of mouth. With no hint of schizophrenia I happily migrate between both camps.

To understand and embrace social networking is to place the idea that says “technology makes this possible” to one side and embrace the idea of the basic human need to stay in touch with other like-minded people at all times. As Clay Shirky says “The desire to be part of a group that shares, cooperates, or acts in concert is a basic human instinct.” Think about rock concerts for a minute…..

Most people that take a position on social networking and advertising come at it from a technological point of view, as in “technology has created the means for everyone to be connected and to stay in touch.” I disagree with that statement because it removes nature from the game. It is entirely natural for humans to want to interact as often as possible as we are all social animals. Cities are no more artificial (technological) than the hives of bees. Therefore the Internet is as natural as a spider’s web. People who believe that technology is driving our interactions are missing the point – we ourselves are technological devices, invented by ancient bacterial communities as a means of genetic survival. Bottom line – social media is as natural as apple pie as we all want to be as connected as possible – we can’t help it. [A really good book from which I have borrowed some thoughts is 'Straw Dogs' by John Gray, professor of European thought at LSE, published in the UK by Granta.]

Online networks might be seen as antidotes to boredom at work, school or college. These new social networks do more than transmit information about their members, they change behaviour by propagating moods. These days we can all share “news” really fast, even about ourselves – for example, my Facebook or Twitter status might say “I’m heading to the beach in Waikiki…” and the mood that simple statement makes might become very contagious.

The Internet confirms what we have all known for a long time – the world is ruled by the power of suggestion but in the case of social networking it is “influencers” that lead the suggesting. Then suggestions might become “group think.” John Gray writes – “in evolutionary prehistory, consciousness emerged as a side effect of language. Today it is a by product of media.”

So, the question currently being asked by companies and advertisers is “how do we market and advertise to social networks?” Having to ask that question suggests the rocky ground that online advertisers are standing on. For instance, Jack Myers sees nothing but doom and gloom in online marketing: He says “Advertising is simply not a sufficient revenue model to sustain content companies into the long-term future.” And goes on -

“I have preached evangelically for nearly three decades about the bifurcation of the media and advertising marketplace into 1) a transactional commodity business model and 2) a relationship-based brand-focused premium marketplace. Most media companies and agencies are investing appropriately in the technology resources required for their transactional businesses. [But] Brand building, relationship-based business models and premium-priced enterprises require completely new and innovative models, and can take years before they generate returns that justify the investments. Industry realities place enormous pressure on executives to adhere to traditional business models, and companies that foster and advance innovation are often drained of resources before they can deliver the return-on-investment demanded by the stock market, equity rights holders and VC investors. Typically, implementation of new business models must be forcefully imposed by the CEO, need the blessing of investors, and they cannot be managed by executives trained exclusively in the ways of traditional media and advertising.”

Neil Perkin in a slideshow entitled ‘What’s Next in Media’ that can be found here says that today – Social Media is counter-intuitive to communications media. Here’s one of his slides that shows just how counter-intuitive things have become for marketing online:

Meanwhile, the old way of marketing is through push messaging and therein lies the mistake of many of today’s marketing managers. Take a look at this slide to see how things don’t stack up nicely into a marketing message or ‘drop’ that has been long planned waiting its turn on the calendar.

The Linear model above reminds me of traditional TV and Print advertising. Some people in advertising and marketing today still view the Internet as a “channel” rather like TV.

Let’s consider another buzz phrase – viral marketing online. The success of YouTube in extending an advertising campaigns length and reach is now common currency. We’ve all seen the videos, perhaps even this one – My girlfriend and the Wii Fit. 2.2 million views and going strong.

The viral aspect of YouTube pleases advertisers and marketers because they can take pride in the statistics – 2.2 million viewers, that’s great! Not so quick though. The wise online marketer knows that it’s not all about page impressions. Broad use of metrics is far more important – users, time-spent, interactions and pass-alongs. The Wii certainly got a lot of exposure in that video but how can the results be tracked? Where’s the ROI?

Those YouTube stats don’t show the whole picture. It is clear that the video is very popular and it fits the rules of users, time-spent, interactions and pass-alongs, but there is no clear ROI except in its “value.” By value I mean that the brand is being talked about, the brand via the video is being shared, people are “spending time” with the brand. The ROI though is difficult to judge. Even if Wii sales were to jump by 5% in one week can we really say it was due to this “viral” campaign. Probably not. The video’s value will continue throughout its lifetime on YouTube. Talk of value over ROI makes marketing managers queazy.

Viral campaigns are not just online. From Adrants: Jack Goldenberg tells the story of how he and Kevin Glennon turned a custom-made Obama for President watch into what could become a fairly sizable viral campaign for the candidate.

“Most people think of viral marketing as something they’ve seen on YouTube or a similar site. But in reality, a viral is any communication that causes one person to be so affected by “experiencing” the viral that they communicate it to another.” He also argues that “Happy Meal toys were an in-home reminder of the need to visit McDonald’s. Kids would see two or three of them on their desk in their room and say, “Mom, Dad, we HAVE to go back to McDonald’s. I need 3 more Star Treks Happy Meals to complete my collection…..the Happy Meal was viral – kid to parent-multiplied by the millions of kids who frequented McDonald’s.”

That’s an example of an early viral campaign. We can perceive its “value” but we can’t perceive its ROI. And that’s why Jack Myers, as I quoted above, says “(completely new, innovative models) can take years before they generate returns that justify the investments.” If as marketers we don’t understand social media and merely pay lip service to viral marketing then we are basically flying by the seat of our pants.

Chris Anderson, editor-in-chief of Wired Magazine and blogger at The Long Tail, has pitched in to the social media advertising conversation with a post entitled You may be on Facebook But the Money’s in the Long Tail. He also posits that “social networks should be a feature, not a destination.”

As Chris says, and I agree, “I’ve been thinking a lot about how to integrate social networking into websites better. Right now the world is focused on stand-alone social networking sites, especially Facebook and MySpace, and the fad of the moment is to take brands and services there, as companies build Facebook apps and MySpace pages in a bid to follow the audience wherever they happen to be. But at the same time there’s a growing sense that elements of social networking is something all good sites should have, not just dedicated social networks. And that suggests a very different strategy – social networking as a feature, not a destination.”

He has a proviso too – “social networking to me means the tracking of individual preferences and behavior and giving users the ability to draw upon implicit or explicit connections between them and other users to do something useful.” This brings me to Ning, a social network platform that both Chris and I like. As he says “Ning, suppresses its own brand for the sake of those of the microsites it hosts.” Go here to see how the hip hop/rap label, Rawkus, uses Ning as its entire web presence.

Chris goes on to say – “As I think about the current Facebook craze and the notion of it as an all-encompassing platform, sucking in functionality from other sites across the board, I find myself skeptical. With my Long Tail hat on, I think that one-size-fits-all will fail in social networking, just as it has everywhere else.”

Meanwhile MySpace admits that it is not making as much money through ads as it would like. See Selling Ads For MySpace is Hard Work. MySpace COO Peter Chernin said:

“We remain incredibly optimistic about social media. But there are specific challenges 1) Tons of inventory. Lack of scarcity creates a liquidity challenge. Working on bringing big brands aboard. 2) People who are visiting social networks are there for different reasons, different uses. Figuring out how to target. 3) What’s the value of a “friend”? Trying to figure out new metrics to communicate with marketers.”

Bottomline: It’s the wild, wild west out there.

Anderson points out that ad rates on MySpace go for an astonishingly low $0.13 cents per CPM (one thousand impressions.) So that’s $0.13 on a general-purpose social network like MySpace and on his Ning-hosted network DIYDrones he’s getting $7.00. Even with a more generous scenario–$0.50 on MySpace and $5.00 on a focused Ning site–the difference is still a factor of ten. He believes that as big networks like Facebook and MySpace struggle to target ads based on the faint signals of consumer behavior in a generic social network, the smart money is going to the niche sites, where laser-focused content and community makes targeting easy. I couldn’t agree more. Also see: Facebook Ads Don’t Rock an experiment by Bob Gilbreath, an advertising executive who ran an ad on Facebook. It’s a real eye-opener. And another – Ad CPMs Are Higher In The Tail. And of course companies are springing up that think they have the answer to your problems in dealing with big social networks. Here’s one.

What this all points to is that companies should be advertising directly to those niche groups and networks that include people who would like to hear from their brand. The brands need to wait until they are invited in. A mass, scatter-shot approach to the large social networks will only fail.

Companies also need to consider Radical Transparency. For those unaware of this concept there’s a great article here on Wired Magazine’s site. I also wrote about it myself when Wired’s web site crashed. The basis of this theory is that you open the company’s doors [only as much as you like] by creating communication between your company and its fans and detractors. It’s a big step and for some, especially executives, it will cause a great deal of unease.

Wal-Mart used this approach to great effect. Here’s the original story from the New York Times and here’s just one bloggers’ reaction. And here is the Wal-Mart blog.

As the NYT article says “Known for its strict, by-the-books culture — accepting a cup of coffee from a supplier can be a firing offense — Wal-Mart is now encouraging its merchants to speak frankly, even critically, about the products the chain carries. This unusual new Web site, which was quietly created during the holiday shopping season, has become a forum for unvarnished rants about gadgets, raves about new video games and advice on selecting environmentally sustainable food.

Corporate blogs are nothing new — General Motors, Dell and Boeing have them — but Wal-Mart’s site, called Check Out, turns the traditional model on its head. Instead of relying on polished high-level executives, it is written by little-known buyers, largely without editing.”

And the key point there is “without editing.” Once a company opens the doors it can not close them. If a company starts a blog [and it should] it can not moderate the comments. And the CEO and other executives should not be contributing to the blog if they do not have the right “authority” or “voice”. By that I mean authenticity. It’s an overused word at times but in the right context it is completely accurate. If a CEO were to jump on the blog to blow her own trumpet non-critically about a company’s service or product the readers would see through it immediately. Being authentic means the blog author is a “trusted source” and this trust can never be abused.

A blog is a micro social network. My blog garners around 100,000 unique visits a month and its adherents are seeking out what I have to say about music, technology and the web. I am well versed in those things. I have an opinion about them. I also provide free music downloads from artists that I have “filtered.” I only post music from artists that I like and I believe that my audience will like them too. In short I have become a trusted source [people like my opinions,] a filter [people share my musical tastes,] and I am an influencer [I push certain artists and online companies that I support,] as well as an authority [people believe that I know what I am talking about.] A company’s blogger or bloggers need to have all these bases covered if they are going to safely cover the company’s communications through the blog.

Meanwhile the executives have to sit back and allow the comments, both good and bad, begin to flow. They can never interfere if they want the blog to be taken seriously. They will feel insecure and perhaps a little nauseous but if they wait it out it will work fine. It works for Wal-Mart, the world’s biggest retailer.

A company with a good blog policy will be listening to its customers and then shaping its communications around that data. It will also create content that is both relevant and hopefully surprising. Influencers will pass along the good stuff creating the viral moment that marketers pray for. Then people in the outer circle of the influencers will also start to talk about the brand, and as they do the company has to make it very easy for its core fans to spread the word. Do not fear negativity, it is just more communication – let it roll. There should never be a barrier to communication or interactivity. Remember, it’s not about technology, it’s about people. Bloggers have to be about having an opinion and sharing it but never about reporting….it’s a two-way conversation.

Sometimes people look at it backwards. Points 1 and 2 in this slide are wrong. As I said at the beginning of this post, we are technological beings and we are naturally immersed in technology; it can’t be any other way. And you can’t enforce social cultures online as there is no central “being.” Facebook’s “soul” is merely the millions of disparate people who are members. When Facebook goes away, as it will, those millions will migrate to the next application that allows them to socialize freely and easily.

For marketers this is a huge dilemma. In social media we create a selfless or virtual “self” – for instance, in the Facebook friends network one might see a coherent global pattern but that pattern only emerges from the activity of all its members (friends). The group or network seems to be centrally located but in fact it is nowhere to be found. No one has the slightest idea what these people do or want; they actually don’t exist. The good news is that within each of any of these social network groups resides at least a couple of influencers; again, companies and brands must wait to be invited in. These are parties that can’t be crashed.

Dave Allen, Director, Insights & Digital Media, Nemo Design.

The following URLs link to people, companies, articles or stories that are referred to in this post:

Grammy’s Hawaii MusicTech Conference
LISA 08
Content Marketing = Brand New Marketing
What’s Next In Media
My Facebook profile
My Twitter
My music and technology blog, Pampelmoose
Clay Shirkey’s blog
Jack Myers’ Web Site
Neil Perkin’s Blog
Wii Fit YouTube video
Adrants Obama watch story
Obama watches web store
Wired Magazine
You may be on Facebook but the money’s in the Long Tail
Social networks should be a feature not a destination
Rawkus, a social network on Ning
Selling ads on MySpace is hard work
Bob Gilbreath’s Facebook ad experiment
Ad CPMs are higher in the tail
Lotame.com
Blog reaction to Wal-Mart blogs
NYT story on Wal-Mart blog
WalMart blog

I’ll never break my Mac habit to go for a Zune but if there ever was a reason to own one this may be it. Limited edition release of 500 units engraved with the Joy Division iconic artwork created by Peter Saville. Get your finger on the trigger on June 17th.

Slowly but surely Apple’s iTunes and its accompanying device, Apple TV, are narrowing the gap for me when it comes to TV viewing choices. My cable package with Comcast frustrates me – it’s like the mobile phone provider packages too, you get all locked up with stuff you don’t need, to get access to the stuff you do need. It’s just like walled gardens with the social networks and music services online, it’s a model that has to be broken. And Comcast and other ISP’s need to understand that the end user, their customers, treat Internet access as a utility like electricity so it’s about time that the “one price fits all” model is dismantled too.

With iTunes and Apple TV I can pick and choose the shows I want to watch and I can time-shift, i.e., watch them when I want. If I want to watch all the Deadwood episodes in one weekend marathon I can. And I will own them too and have the ability to watch them anywhere – iPhone, MacBook, iPod.

Ever wonder where A Tribe Called Quest got their cool samples or you could swear “hey, I know that song” when you here someone else’s song? Well now you can find out with The History of Sampling.

“Each square represents an album, with sampled artists on the lower half and sampling artists on the upper half. Albums are placed horizontally according to release date, while vertical placement reflects the number of samples on that album. The middle resprents the area of most sampling, so commonly sampled albums are closer to the side with the sampling albums, and vice versa. The rectangles that appear to the right of a selected album represent the individual songs. Songs with taller rectangles have a higher sample count.”

4 Hero and J Dilla – Over The Breaks

Gaspard Augé and Xavier de Rosnay aka Justice the French ‘band,’ if you can call two electronic DJ/Musicians a band, have hooked up with Surface to Air to create a clothing line. Justice are now the biggest band on Ed Banger Records and it appears that they are extending the brand…now you too can dress like a French DJ.

Surface to Air was born out of a beat up old loft in Union Square, NY in 1996. Its initial members began to work together as artists, and the space quickly transformed itself into a cultural breeding ground for other new and emerging artists to come and create and exhibit their work in an environment that supported them. This was the birthplace for a new underground movement. With the recognition of the talent that was being displayed by the various members, the interest of the public was piqued, and various characters began coming to the space as a place to witness the new avant-garde in its formation. From Harmony Korine to Donald Baechler to Alfredo Martinez, you never knew who was going to stop by and what would happen when they did. [From their website.]

Daft Punk – Human After All [Justice Remix] [MP3]

The Nike ad.

The man himself – Saul Williams