Have Tivo and Amazon Cracked the TV Remote Code?

Tuesday, July 22nd, 2008
Tivo

For decades now the dream of media types and ad firms has been to convert the humble remote control from a mere volume and channel changer to a spangly ‘product buying module.’ Tivo and Amazon are announcing a partnership today that introduces a “product purchase” feature via Tivo’s DVR service.

The idea is simple - turn the Tivo remote into a tool for buying the products being advertised and promoted on commercials and talk shows. If a talk show host talks up a book, Blu-Ray disc or CD, Tivo viewers will see onscreen menus with links to buy those products.

The NYT reports that - In the months ahead, TiVo plans to begin offering this feature to advertisers and programmers, so that the chance to buy products and have them delivered will be presented to viewers during commercials and even alongside product placements during live shows.

Amazon

“Just a few years ago, we were viewed with great paranoia as the disruptor,” said Thomas S. Rogers, chief executive of TiVo. “Our goal now is to work with the media industry to come up with ways to resist the downward pressure of less advertising viewing and create a way for advertising on TV to become more effective, more engaging and closer to the sale.”

Tivo is now positioning itself away from media industry disruptor - offering its customers ways to skip ads, to media industry saviour, but not without Mr Rogers sowing the seeds of paranoia - “As DVRs get more popular, “the majority of commercials in home will be fast-forwarded through,” he said. “It is critical that there be a form of advertising and a transactional solution that underpins the DVR, or the economics of television are going to be substantially undermined.”

Why Does Corporate Social Networking Fail?

Saturday, July 19th, 2008

Social Media Advertising
Q. How do we reach these young people? A. You don’t, you wait for them to invite you

The social media folks and their blogs have been buzzing lately over a story that seems to have come from Deloitte but perhaps was more widely circulated by the WSJ. Josh Catone at Sitepoint drilled down further into the story from where it got picked up by Marshall Kirkpatrick on ReadWriteWeb.

Both Josh and Marshall have great points and their posts are a good read. Marshall’s post had the most provocative headline - Corporate Social Networks Are A Waste of Money, Study Finds. I thought I’d pick up the story there - A Waste of Money. Companies have a bad habit of throwing money at everything that moves, especially if it looks like “something we should be doing.

Here are my thoughts distilled from my own writings on the subject and insights borrowed from Josh and Marshall’s posts:

Here’s an extract from my essay ‘On Social Media, Blogs and Advertising.’ - To understand and embrace social networking is to place the idea that says “technology makes this possible” to one side and embrace the idea of the basic human need to stay in touch with other like-minded people at all times. As Clay Shirky says “The desire to be part of a group that shares, cooperates, or acts in concert is a basic human instinct.” Read the rest of this post here.

With that thought what follows is:

Businesses can not “build a community” however much money they throw at the idea. They merely need to look outside of their own walls, find the influencers who are already championing their products and join the communities that already exist.

Businesses can not attract “visitors” as measured in traffic to their sites. People who enjoy their products will be talking about them elsewhere in other communities. See above.

Businesses have to realize that having a Facebook page for their products makes them look ridiculous and could actually harm the brand. See my post about Spraychel and “her” Facebook page brought to us by the folks behind I Can’t Believe It’s Not Butter®

It is the way of businesses to make predictions about their market. They should not invest in software that makes predictions, or even social-networking technology, unless they have discovered a clear market need.

Positive word of mouth marketing by online communities that enjoy a businesses’ product is a far better metric than the ratio of visits to the corporate web site or its community.

Online communities led by influencers that champion a businesses’ products are doing just that, championing the products not the corporation that brought them to market.

So what should businesses do? Here’s a list that I have reworked to address businesses as it was originally written with rock bands in mind.

They should:
01. Run a blog to which actual company members post regular updates.
02. Ensure that the blogosphere is alerted to any new and breaking news or important posts.
03. Offer early access to special offers and discounts for their customers loyalty.
04. Give away free samples of their product.
05. Be active in their customers online communities.
06. Never push unwanted messages to their customers.
07. Ask their customers to interact directly with their product, for example through competitions and giveaways.
08. Allow the sharing of their products amongst a community.
09. Work closely with influencers.
10. Embrace radical transparency. Openly discuss their problems with their customers and allow negative comments to remain on their blogs.

That’s the top ten; number 11 in my list would include - have dedicated staff working on your company’s online communication 24/7.

Read more of our thoughts on Social Media here.

Spike Jonze IKEA ad, Inanimate Objects and Human Social Behaviours

Wednesday, July 16th, 2008

I love coincidences. Or maybe I should say that as you spend your waking time fully immersed in your daily activities you should deliberately give some of that time over to your subconscious, then there would be no such thing as coincidence; we would just call it awareness.

I posted my summer reading list recently and mentioned that I am buried in E.O. Wilson’s wonderful intellectual adventure ‘Consilience; The Unity Of Knowledge,’ in which he argues just that, the need for unity of knowledge - a common system of knowledge. Today in the New York Times I read an interview with Dr. Wilson and, not for the first time in his career, he is challenging common wisdom. He is arguing that the gene is not the only level at which natural selection acts and because he has new data about the genetics of ant colonies now believes that natural selection operates at many levels, including at the level of a social group. Interesting; what does this mean for all you social media advertising gurus?

He argues that we have long been conditioned to believe that natural selection favors only behaviors that help the individual to survive and leave more children. His studies of ant colonies, a passion of his for many decades, suggest otherwise. He says there is another level at which evolution operates - social groups. He suggests that we may have genes that underlie generosity, moral constraints, even religious behavior, that benefit a group at the expense of the individual. He will be working on these theories for his next book. I can’t wait to read it.

So what genetic code could Dr. Wilson possibly unravel that would explain the human proclivity toward having “feelings” for inanimate objects? Cars are cherished, protected and nurtured like family members. Ships are regularly christened with female names and referred to as “she” or “her.” Houses, cities, buildings, mountains - this urge to have “feelings” for inanimate objects is the same urge that drives humans to want to save the Earth; it is a controlling urge and is a by-product of Christianity.

All of which brings me to the brilliant Spike Jonze and his Ikea ad. [Full disclosure - Nemo and in particular our creative director, Mark Lewman, have deep ties to Spike.]

The ad works from a simple premise; play on our emotional attachment to inanimate objects - in this case a desk lamp that is discarded. In the first second, as the woman leans in to turn off the lamp, we hear a click of the switch or is that maybe a goodbye kiss ? The lamp is then dumped outside alongside a trash bag. It’s raining… How do we feel as the piano tugs at our heartstrings? We should feel nothing, it’s a ridiculous situation, but in many people it may trigger deep human responses to abandonment. That illusion is shattered by a man with distinctly Scandanavian/German overtones to his accent, who berates us for having such stupid feelings.

Spike spent exactly one minute reminding us, if we are really watching and tapped into our subconscious, that the human need to control other animals and inanimate objects is foolhardy and doomed to failure. It won’t stop us buying new desklamps though.

Gary Busey Has Worked Out Social Media Advertising

Wednesday, July 16th, 2008

Gary Busey

Well, either Gary Busey has or GotVMail has. Gary appears to be “tired and emotional” as Private Eye would say, so it’s sure to be viral.

Can An Airbus A380 Be Green? Truth in Advertising?

Wednesday, July 16th, 2008

Airbus A380

The engineers and technologists who designed and built the giant Airbus A380 may well be proud of their accomplishments in attempting to reduce this huge aircraft’s environmental impact. As their web site says “[they took] a fresh approach to its environmental impact, too. With a new wing design and composite materials accounting for 25% of its structural weight, the A380 is a much more efficient aircraft all round. And by producing only about 75g of CO2 per passenger kilometre, the A380 is contributing to the aviation industry’s commitment to constraining greenhouse gas emissions.”

Airbus A380

So, a full A380 carrying 525 passengers between London and Los Angeles, a distance of 8750km, will produce 344,531,250gms of CO2. Yes that’s 344 million - I’m just saying…hat’s off to the marketers for using grams instead of pounds. They’re European, so they can.

The site also mentions that “The A380 burns fuel per passenger at a rate comparable to that of an economical family car.” All I can picture here is 525 cars driving 8750km. And what is an “economical” family car?

They go on - “There’s the extra space per passenger afforded by its twin, full-length, wide-bodied cabins. The cabin air, recycled every three minutes to keep the atmosphere fresh. The natural light provided by 220 cabin windows. And while the A380 feels more natural inside, the environment outside benefits too. From the dramatically reduced external noise levels. From the lower fuel consumption and significantly improved CO2 emissions per passenger kilometre. From the increased capacity at airports and the reduced need for expansion.”

Airbus A380

I love that phrase natural light provided by 220 cabin windows because every flight that I’ve been on the attendants can’t wait to tell the passengers to please lower your window shades as the “entertainment” i.e bad movie or TV, is about to begin. Whether you like it or not you are forced to sit in a dark stuffy tube while people with headphones on guffaw at lame jokes. Good use of “natural” though.

And this is a good one - “From the increased capacity at airports and the reduced need for expansion.” The boast here is that the ‘planes are so big they can deliver more folks to be packed into your airport’s long lines at immigration reducing the need for the airport authorities to expand their airports. Brilliant! What a relief for those in charge of our comfort while we struggle through their over-crowded airports, they don’t need to do anything but allow Airbus A380’s to land.

It gets better - “Some operators might, for example, choose to seat their First and Business class passengers on the upper deck –providing a corporate jet-like environment for these clients – while configuring the A380’s main deck for an all-Economy layout.”

Dear Airlines, when you configure the ‘planes for your fleet, why not put the great unwashed underneath with the freight and be done with it?

Blogs vs iPhone Apps vs Micro-blogging

Sunday, July 13th, 2008

Twitter

Once the mainstream media and the more hysterical tech blogs have got over the fact that the success of the iPhone 3G launch caused Apple’s servers to be overloaded, we can sit back and take stock.

I own the iPhone v.1 and I’m currently happy without 3G access so I remain content with my device. One reason for staying put with the original model is that the new software update from Apple brings some rather cool new applications [or Apps in the vernacular,] that improve the original phone’s productivity.

I chose a couple of productivity apps, Zenbe, a list sharing tool and Jott, a voice to text tool. I got AirMe for uploading my iPhone pictures up to my Flickr account and added MPG and Spend [no link available, tsk, tsk] so if I care I can track my miles per gallon in the Element and set budgets for my gourmand extravaganzas. These apps all perform well without G3 and most were free. One app that fell into the epic fail bucket was Reqall. Couldn’t sign up on the iPhone and couldn’t load the web site either. Fail! Turns out that Jott does the same stuff anyway.

The most interesting app of all is Loopt which enables users to broadcast their whereabouts and send a status of a broad set of services and find interesting locations and reviews nearby. This could be the next breakout social networking platform as it works best from the phone [mobiles, not just the iPhone] and is simple to update ala Twitter. In fact it has a Twitter plug-in so you can post once and hit Twitter too. Follow me on Twitter here.

One problem though - Loopt could be a predators dream. In fact Loopt’s Be Safe page spells out in no uncertain terms that you need to control who has access to your location.

Anyway, here’s my thinking behind the title of this post. David Griner wrote a post entitled Are Blogs Still Good Places for Conversation? which at first glance I took as simply a Google bait tactic. The answer would seem to be “of course they are.” He raises a good point but I still believe a good, well written blog is the place for conversation. Twitter, a micro-blog, is not. I use my Twitter account to drive traffic back to my blog where the conversation can really open up. After all Twitter only allows 140 characters so truncated updates are the norm, which is fine. If I follow Marshall Kirkpatrick on Twitter I get up-to-the-minute breaking tech news from him but I prefer to read his blog at Read Write Web for a more in-depth review. On both my blogs, the other being Pampelmoose, I enjoy reading comments that can often be longer than the original post - something that is impossible with Twitter.

Joining the conversation and being invited in are two things I have stressed when it comes to advising our clients on their forays into social media advertising. A blog is the right venue for extending conversations, not a micro-blog. By all means post links to your original content stories to Twitter so that interested followers can link to your blog. Be sure to use FriendFeed to share your blog posts with others, use Tumblr too for the same reason, but understand that many of the social networking arenas, Twitter, Loopt even Facebook, are way ahead of the general online populations’ capacity to juggle all of them, and those folks not partaking in every widget, bell and whistle are your customers too.

Run a blog, embrace radical transparency, get invited in to communities that might enjoy your products and join the conversation. But whatever you decide to do, don’t do this - OHSU Director’s Blog. If you don’t immediately see why feel free to ask me.